Operations Manager, Graduate Programs in Entrepreneurship & Innovation (E&I)

Job Description

The hybrid Master of Science in Entrepreneurship & Innovation from the University of Oklahoma is designed to provide a comprehensive educational experience for entrepreneurs and corporate innovators. This forward-thinking program explores the principles, strategies, and best practices that drive successful business ventures and foster a culture of innovation within organizations.

With guidance from esteemed faculty and access to a diverse network of entrepreneurial professionals, graduates emerge equipped with the knowledge, skills, and connections necessary to spearhead new ventures or lead innovation within established corporations.

Program Operations

• Responsible for the day-to-day operations of the MS in E&I program, and the E&I graduate certificate program.
• Responsible for daily program management throughout the program lifecycle.
• Aligns deliverables to the program's outcome.
• Work with the external vendor on managing the lead funnel and moving applicants through the admissions process
• Work with Program Director to assist with program needs, including recruiting accelerated undergraduate students from Price College and from other colleges at OU.
• Coordinate all logistics and hospitality services for in-residence week, such as hotel, food, transportation, events, and other related needs as they arise.
• Responsible for all program-related services involving students (enrollment, financial aid, VA benefits etc.) and faculty (ordering books, handling logistics etc.).
• Provides oversight of ongoing projects
• Assesses program effectiveness and identifies areas of improvement.
• Develops program goals and objectives.
• Assist the Program Director with program schedule, teaching needs, on-site events, online events, financial statements, payments, reimbursements, etc.
• Collect and analyze data as needed to help Program Director in managing student needs, meeting market demand, accreditation, preparing reports and responding to inquiries.
• Assist the Program Director and the OU Marketing and Communications team with the creation and dissemination of program materials (e.g., website content, newsletters, brochures, handbooks and other publications).
• Assist the Program Director and Price College Director of Alumni Engagement and Executive Director of Advancement in engaging with alumni and donors.
• Performs various duties as needed to successfully fulfill the function of the position.

Student Support

• Serve as primary liaison on all academic matters including monitoring progress for each student.
• Provide hands-on, concierge service for students in the program throughout the entire student lifecycle, from admission to graduation.
• Track student success and monitor student progress towards program completion.
• Responsible for overseeing all aspects of enrollment: help students with enrollment, communicate with students on academic progress, schedules, and timelines; and coordinate with the Program Director, faculty, and other departments within the University on all enrollment matters.
• Manage data and document processes for students ensuring data is consistent across databases (Salesforce, ApplyWeb, Banner/One, Slate, etc.) and update as needed throughout the student cycle.
• Support graduation processes including coordinating with College and University graduation activities, final enrollment and credit verification, graduation application and final candidacy form checks.
• Coordinate with other OU departments regarding tuition/fees, online course delivery issues, international student requirements; etc.
• Perform other duties as assigned by the Program Director.

Job Requirements

Required Education: Bachelor's degree, AND:

• 48 months of program development, program management or related experience.

Equivalency/Substitution: Will accept 48 months of related experience in lieu of the Bachelor's degree for a total of 96 months of related experience.

Skills:

• Effective verbal and written communication skills.
• Proficiency with databases, spreadsheets and presentation software.
• Detail oriented for accuracy of data and information.
• Proficient in Microsoft Office
• Highly organized with ability to handle multiple projects and deadlines.
• Ability to communicate well and build rapport quickly with students, faculty, and staff.

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing .

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.