Operations Manager

WebstaurantStore leads the industry in online sales and distribution of restaurant supplies and equipment. Our purpose is to empower and equip our customers to run their businesses more profitably and efficiently.

We are seeking leaders that have demonstrated success in providing guidance and creating developmental opportunities for their teams by upholding our Culture and Core Values of: Entrepreneurial Spirit, Passion for Excellence and Doing the Right Thing.

As the Operations Manager, you will be one of the key members on the local Senior Team that will be leading the operation and setting the example from the front. This role will require an individual with strong leadership experience, and one who knows how to develop a new team. We understand that an investment in our employees is an investment in our continued success. We value hard work, dedication, and individual growth and development. We achieve this by encouraging collaboration, employee engagement, and open communication between all levels of employees.?

At 1.2M sq ft in size, this is our newest, largest, and most automated Distribution Center in our network, located in Hagerstown, Maryland. This operation is in the early phases, and the next 12 months will be dedicated to the build out of this facility and the entire operations team. If you can see yourself thriving in this type of environment, apply today to join the team!

Salary: $100,000 - $120,000

POSITION SUMMARY

The Operations Manager oversees both Inbound and Outbound operations at the distribution center. This includes the leadership and development of front-line managers, hourly associates, and all operational procedures. This role is challenged to meet qualitative and quantitative metrics to ensure a smooth and efficient operation. The position requires maintaining extensive knowledge of shipping, receiving, and inventory control procedures, as well as the status of relevant projects and initiatives. Reporting directly to the DCGM, the Operations Manager will partner closely with senior leadership to improve all aspects of the facility.

As an Operations Manager, you will:

Operational

• Oversee the inbound and outbound operations of an e-commerce distribution center spanning multiple shifts, including evenings and weekends.
• Directly managing a team of 8-10 leaders and indirectly supervising between 200-300 hourly associates.
• Utilizing front-line leadership, oversee the day-to-day operations within the Receiving, Inventory Control, and Outbound departments, including all operational tasks within those departments.
• Train, coach, develop and hold accountable up to 300 employees to achieve operational metrics and satisfy the needs of the distribution center.
• Monitor daily, weekly, and monthly metrics for all department; identify and resolve operating issues as needed.
• Provide clear and frequent communication to all teams regarding company policies and procedures.
• Lead weekly and monthly meetings to share information including metrics review, areas of improvement, employee relations issues, and provide updates on any initiatives and related projects.
• Analyze opportunities for improvement including productivity growth, cost reduction, damage mitigation, and increased process efficiency.

People

• Ensure the timely completion of all employee performance reviews and provide frequent and constructive feedback to all team members in accordance with the Great Employees Only philosophy.
• Interact with employees regularly to promote a high level of engagement and ensure all safety regulations are followed.
• Promptly complete all admin duties relating to employee management to the expected standard.

Leadership

• Delegate and deputize tasks and projects to build the operational skill of all front-line leadership, generating a culture of growth, opportunity and ownership.
• Collaborate with the leadership team within the building to meet the needs of the DC and foster a team mentality.
• Hold front-line managers accountable for results, consistently assessing their soft and hard skills and creating a culture of growth and development.
• Create development plans for employees to generate engagement and a leadership bench, with a focus on Team Leaders.
• Maintain a high level of integrity and honesty, embodying the core values of the company and modeling them for our employees.
• Serve as a leader not only for the assigned departments, but for the entire distribution center, holding peers, managers and employees accountable to expectations.

EDUCATION and/or EXPERIENCE

• Minimum of 2 years of relevant experience in operations management; 2-5 years' experience with shipping, receiving, and/or inventory management preferred.
• Associate degree in a related field, or equivalent combination of education and experience; Bachelor's degree in a related field preferred.
• Experience working in a distribution environment preferred.

KNOWLEDGE, SKILLS, & ABILITIES

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint).
• Strong analytical and problem-solving skills required.
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding.
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment.
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence.
• Customer service-oriented attitude with a demonstrated desire to exceed expectations.

TRAVEL REQUIREMENTS

May require occasional travel to other facilities within the region.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes and gases. The noise level in the work environment is usually moderate. The passage of employees through the work area is average and normal.