Operations Specialist

Cincinnati Children's Hospital Has Been Named:

• The #1 Pediatric Hospital in the Nation - US News and World Report 2023
• One of four Medical Centers making the list of the 2022 Glassdoor Best Places to Work
• A Top Hospital and Health System for Diversity recognized by DiversityInc
• One of the nation's most innovative companies by Fortune in March 2023
• An LGBTQ+ Healthcare Equality Top Performer in 2022 by The Human Rights Campaign (HRC)

Expected Starting Salary Range: 24.68 - 30.29

Hours: 40-per week

Shift: day

Location: College Hill

SUBFUNCTION DEFINITION: Responsible for certain administrative, procedural, financial, legal, operational, and quality improvement activities within Cincinnati Children's Hospital that are necessary to run the facilities and to support the core functions of the business relative to treatment and payment.

REPRESENTATIVE RESPONSIBILITIES

Facilities/Operations

Direct and coordinate the daily operations of the dept./facility in collaboration with leadership. Establish and monitor business processes. Identify opportunities for improving cost and quality through in-depth analysis. Develop and implement policies and procedures for improved utilization, quality and operations. Ensure operations are efficient and cost effective. Resolve issues re: staffing, utilization of facilities and equipment. Develop and interpret policies and procedures for staff and ensure that all policies conform with guidelines. Ensure compliance with all regulatory requirements. Promote programmatic development, efficient work and patient flow, supply and instrument management, and a safe culture and environment. Coordinate/manage facilities-related projects, monitor timelines for completion and provide direction for staff and vendors. May manage purchase or repair maintenance of facility equipment. Manage, allocate and coordinate space to meet the operational and strategic goals of the division and the needs of the individual program areas. Collaborate with IT and design to ensure proper placement of items in clinical areas. Assist with area commissioning and decommissioning process.

Accreditation/ Regulatory/Compliance

May define process and manage invention reporting required for federal and private compliance. Update Standard Operating Procedures (SOPs) as required when regulation and system changes dictate. Collaborate to capture revenue distribution models for executed agreements to ensure that financials are distributed in compliance with the CCHMC policy. Identify opportunities on an ongoing basis to improve compliance with agreement obligations, including milestones, reporting, and invoicing.

Financial/Budget

Participate in the development, implementation, evaluation and management of capital budgets. Assist with/support annual operating budgets. Implement and/or maintain a process for financial controls. Analyze and monitor financial performance and report financial results to stakeholders; evaluate variances, determine underlying causes and identify, present, and implement proposed solutions. Integrate the financial management and decision making across the department/division; establish and monitor productivity metrics. Accountable for compliance with organizational financial policies and procedures. Provide oversight in revenue cycle management, including optimizing revenue, ensuring complete and accurate billing, monitoring associated charge capture; creating competitive pricing, developing/expanding programs; and monthly revenue reporting. Assist with fiscal responsibilities of the department as requested. Track revenue, expense, and allocations. May work with vendors regarding functionality needs, coordinate implementation of new software and upgrades with IS, update processes and communicate changes to department and other stakeholders. May analyze, test and implement existing or new vendor software solutions that fulfill business needs or improve existing processes.

Process/Quality Improvement

Identify, develop, and implement new methods, processes, and systems to improve and facilitate the team's work. Identify ways to improve data quality and usability and to streamline and enhance reporting processes and/or deliverables. Identify and recommend procedures to enhance or maintain a high level of effectiveness in daily operations.

Project Mgt

Coordinate assigned projects including collaborating on project plans, budgets, and resource requirements. Track progress and prepare internal reports. Prepare documents to support project management and reporting. Prepare and distribute project communication to internal and external clients. Identify system and technology needs and act as liaison to ensure appropriate systems and reporting are maintained in support of project requirements. May provide some administrative support such as arranging meetings, developing agendas, preparing meeting materials, taking meeting minutes and preparing progress reports.

Qualifications:

EDUCATION/EXPERIENCE

Required:

• Bachelor's degree or equivalent combination of education and experience equivalent combination of education and experience
• Strong and demonstrated operational experience in large pediatric environment, with experience working independently and helping guide a team
• Strong written and verbal communication skills

Cincinnati Children's is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/AA/M/F/Veteran/Disability