Operations Support Assistant

Posting Details

Posting Details

Posting Number S12678P

Working Title Operations Support Assistant

Department SRVPAA-Performing Arts

About the University of Georgia

Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

About the College/Unit/Department

College/Unit/Department website

Posting Type External

Retirement Plan GDCP

Employment Type Employee

Benefits Eligibility Non-Benefits Eligible

Full/Part time Part Time

Work Schedule

Additional Schedule Information

Work schedule will be provided by the Assistant Director as work is needed.

Advertised Salary $16.35/hr

Posting Date 09/18/2024

Open until filled Yes

Closing Date

Proposed Starting Date 10/01/2024

Special Instructions to Applicants

Location of Vacancy Athens Area

EEO Policy Statement

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

USG Core Values Statement

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.



Position Information

Classification Title Retail Operations Paraprofessional/Professional

FLSA Non-Exempt

FTE 0.125

Minimum Qualifications

Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications

Position Summary

The Operations Support Assistant (OSA) will help with any necessary tasks related to the Performing Arts Center (PAC)'s concerts and Box Office operations. The OSA will be responsible, punctual, professional, confident, and work well independently as well as with others. The OSA will report to the Box Office Manager for Box Office work and will report to the PAC Assistant Director for Operations Support shifts. Some nights and weekend work will be needed. Most hours will be scheduled around each event's particular schedule and needs. Most events are on weekday evenings, along with some weekend performances, although some daytime hours are also possible for event prep.

Knowledge, Skills, Abilities and/or Competencies

• Organized; prompt
• Ability to work unsupervised
• Confident, well-spoken
• Works well under pressure

Physical Demands

• Lift and carry 20 pounds
• Stand for extended periods
• Driving as needed to perform job related duties

Is driving a responsibility of this position? Yes

Is this a Position of Trust? Yes

Does this position have operation, access, or control of financial resources? Yes

Does this position require a P-Card? No

Is having a P-Card an essential function of this position? No

Does this position have direct interaction or care of children under the age of 18 or direct patient care? No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) No

Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.



Duties/Responsibilities

Duties/Responsibilities

• Box Office work:
  • Provide customer service to patrons on phone and in-person
  • Handle performance questions
  • Facilitating ticket sales, exchanges, and donations.
  • May give tours of the facilities and provide patrons with directions to the building.
• Assist with any tasks related to the PAC's operations and performances, including but not limited to:
  • Setting up/breaking down concessions tables
  • Driving guest artists to and from hotel and the PAC
  • Picking up food orders for guest artists
  • Setting up hospitality items
• Provide occasional pre-performance talk for the Performing Arts Center shows.

Percentage of time 90 Duties/Responsibilities

Additional responsibilities:

• Sell merchandise during some PAC-sponsored events.
• Other tasks as needed.

Percentage of time 10

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name Vivian Hermitano

Recruitment Contact Email vhermit7@uga.edu

Recruitment Contact Phone



Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Do you have a valid Driver's license?
   • YES
   • NO

Applicant Documents Required Documents

1. Resume/CV

Optional Documents

1. Cover Letter