Operations Technician III - CCNA Certification Required (ACTIVE CCNA)

Shifts: 3rd Shift hours (Tuesday - Saturday, 12 Midnight - 8 AM) or 2nd Shift, Monday - Friday, 3:30 PM - 12 Midnight)

Email Donna Badin at [email protected] if interested in applying

Job Functions:

• Act as technical leader for the network operations center team and as a SME (Subject Matter Expert) on network and customer related issues

• Track major service outages and other service affecting activities. Advise inter-department groups of occurrences and ensure progress towards resolution. Perform case management function on outages as required.

• Handle internal/external customer escalations via phone, tickets or email and escalate further any customer-related issues to the appropriate group or manager as necessary.

• Assist with monitoring, overflow phone queue calls, and creating and handling repair tickets or service orders for customers as needed.

• Develop, maintain, and assist with providing initial training for new employees.

• Provide technical information or direction for less experienced employees as assigned.

• Analyze current network support processes and update as needed and/or refer priority issues to management.

• Special projects and other duties as assigned.

This role will support US government clients that require US Citizenship or Permanent Residency. Given this, US Citizenship or Permanent Residency is required for you to apply.

Job Requirements:

• Associate's degree in Information Technology, Communications Networking and/or Electronics or related field or the equivalent in training and experience

• Minimum 6 years of experience in network equipment maintenance or support or the equivalent in training, experience and education

• Minimum of 3 years of experience required in specific network equipment maintenance.

• Excellent verbal and written communications skills required.

• Willingness to attend vendor-specific product training as required.

Preferred Qualifications

• Bachelor's degree in Information Technology, Communications Networking or related field.

• Strong customer service orientation.

• Vendor certifications (Cisco CCENT, CCNA, CCNP, Meraki, Juniper, etc.)

• Experience in data troubleshooting as a SME (Subject Matter Expert).

• Advanced knowledge of SolarWinds and SolarWinds Web Help Desk.

• Experience with Cisco, ADTRAN, Meraki, or Juniper devices.

• Experience training employees in a classroom environment.

• Experience with technical document writing.

• Experience with use of Microsoft Office Excel & Word.

• ITIL certification

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.