Operations Watch Technician

Position : Operations Watch Technician
Location : Joint Base Andrews
Duration : Long Term Contract
Clearance : Candidates must be US citizens able to obtain and/or maintain a DoD Secret clearance as a condition of employment
Certification : Active CompTia Sec+ or IAT Level II equivalent
Shift : 10PM-6:30AM, comfortable working weekends
Description :
Operations Watch Technician is a critical role within CySC, responsible for monitoring the Air Force network and critical services using System Center Operations Manager (SCOM), SolarWinds, and site-specific tools. The ideal candidate will have strong technical background and a fundamental understanding of Windows Servers, networking, DHCP, subnetting, other IT disciplines. They should also have strong written and verbal communication skills, as they will be responsible for identifying outages, determining impacted services, and communicating this information to technicians and other work centers. In addition, the Operations Watch Technician will need to be able to work well in a team setting as well as independently and have experience with ticketing application such as Remedy. They will also be responsible for monitoring and reporting on authorized service interruptions. This role will report to the Operations Manager and will work closely with other team members to ensure the smooth operation of the network. The candidate should be able to work in shifts, including nights, weekends, and holidays.
Preferred Experience:

• Bachelors degree
• Experience working in a 24/7 operations center.

Required Experience :

• Active CompTia Sec+ or IAT Level II equivalent certification
• Remedy or ServiceNow ticketing system
• Foundational knowledge of monitoring tools SCOM and Solarwinds

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