Summary

Handles phone calls in a prompt and courteous manner. Assists staff, patients, providers, and general public in providing information, directions, and routes calls to appropriate departments. Performs other duties as assigned.

Responsibilities

• Serve as the central call center for all NEA Baptist clinics by answering, transferring and taking messages for incoming and internal calls.
• Assist patients, visitors and callers by providing directions as needed. Looks up information and numbers.
• Sort letters and type envelopes. Run lists for reminder cards.
• Maintains sign-in book and visitor badges.
• Assist patients with finding the appropriate provider and location that best suits their needs.
• Page overhead codes/incidences and alerts ambulance statuses.
• Contacts departments and maintains call schedules and provider schedules.
• Maintains updated call lists.
• Performs other duties as assigned.

Requirements, Preferences and Experience

Education

Minimum: HS Diploma or GED equivalent

Experience

Preferred: 6 - 12 months preferred relevant experience in a clinic, medical office, or hospital setting with understanding of basic medical terminology.

About Baptist Memorial Health Care

At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.

At Baptist, We Offer:

• Competitive salaries
• Paid vacation/time off
• Continuing education opportunities
• Generous retirement plan
• Health insurance, including dental and vision
• Sick leave
• Service awards
• Free parking
• Short-term disability
• Life insurance
• Health care and dependent care spending accounts
• Education assistance/continuing education
• Employee referral program

Job Summary:
Position: 5434 - Operator-Call Center
Facility: NEA - Clinics
Department: NE Switchboard Enterprise Dr
Category: Administrative Non Clinical Support
Type: Non Clinical
Work Type: Full Time
Work Schedule: Days
Location: US:AR:Jonesboro
Located in the Jonesboro and Northeast Arkansas metro area