Job Description:

Optical Customer Service Rep needs 3+ years' experience

Optical Customer Service Rep requires:

• Must have optical experience
• High school
• Telephone/Email Etiquette
• Active Listening
• Familiarity with electronic communication methods such as email, instant messaging and chat services

Optical Customer Service Rep duties:

• Provide quality customer service by answering outbound customer calls and/or emails and chat, prioritizing and responding to customer questions/concerns, entering orders and/or rework orders, answering optical related technical questions
• Prioritize and problem solve customer issues and concerns.
• Manage customer late lists, moving late jobs through the lab and communicating with customers.
• Perform other duties within the customer service department or other areas as assigned
• Maintain a clean and organized work environment.
• Observe all company policies, rules, and safety practices.

Company Description:
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job

https://www.globalchannelmanagement.com/