Title - Remote Outreach Specialist

Fully remote opportunity, equipment provided

*Must have high speed internet and a quiet space to work*

Pay - 16.50 an hour, weekly pay

Shift - Mon-Fri 8:30am-5pm EST or 10am-6:30pm EST

Qualifications:

- Must have at least 1 year of call center experience

- Comfortable being in a metric driven enviornment

The Outreach Specialists on the team are responsible for calling out to patients to schedule health risk assessments with Nurse Practitioners. Their goal in getting these appointments set up are to mitigate costs for insurance companies and also providing the insurance companies with the information from these health risk assessments back to the insurance companies.

Employees will make 120 calls in a day and schedule 12 visits per day MINIMUM. Calls are usually 5 minutes in length. If there are translation services needed, it may take between 8-10 mins. They schedule these appointments in 3 fashions:

• Schedule at home visits - This is to go over the questionnaires, resources available to them, go over medications, NP to assess the patient in person
• Telehealth visits via Zoom Call - NP is on a video call where they go over the same details when it comes to resources, their medications, etc.
• Phone Call Visits - Phone only, discussing same topics as above.

Schedule:

Mon-Fri 8:30am-5pm EST or 10am-6:30pm EST

Metrics:

• Have to meet 120 calls MINIMUM each day.
• Schedule 12 visits each day
• Attendance - Measured by their status on the dialer.
  • Have to be logged in 5 minutes within logging into their shift
• Occupancy Rates (ready status) - have to score an 85% or above in this area