Outpatient Access Rep II
Rochester, New York
Employer: University of Rochester
Industry: Faculty
Salary: $17.47 - $23.58 per hour
Job type: Full-Time
Opening
Full Time 40 hours Range URCA 203 University Health Service
Schedule
8 AM-5 PM; SCHEDULE TBD; MUST BE FLEXIBLE
Responsibilities
General Purpose:
Performs functions associated with patient information processing for ambulatory care visits. Completes the tasks of reception, registration, appointment scheduling, task management, telephone call management using the electronic medical record and patient access and revenue cycle systems. Assures patient satisfaction with information processing and reception service. Requires accuracy in order to generate a billable service for the provider. Responsible for functions being completed in an accurate, efficient, and customer friendly manner. May be a resource to new staff. Responsible for monitoring own performance on assigned tasks. Self-directed: must make complex decisions. May train new or less experienced support staff.
Responsibilities:
Reception: Greets students/patients to initiate positive ambulatory experience, requests patient identification, assures use of two identifiers to verify the correct patient, identifies healthcare provider to be seen, identifies referring provider and primary care physician, directs patients to next destination. Obtains signatures as needed (e.g., for insurance forms), identifies and assesses patients special needs (e.g., interpreters), monitors reception area to assure patient needs are met. Protects Personal Health Information (PHI) for patients as indicated by HIPAA regulations. Assures cleanliness and order in the waiting room/lobby.
Registration: Collects patient demographic and financial information in an efficient, customer-oriented manner, asks specific questions of patient to verify information accuracy in order to establish a billable account. Enters information into the electronic medical record. Requests patient e-mail address for confirmation purposes. Assures completion of all appropriate forms by patients, as needed.
Appointment Scheduling: Schedules new and return visits to ambulatory care using the electronic medical record; reports any problems to Supervisor.
Collect co-pays as appropriate, prepare end of day reconciliation per departmental guidelines; reports any discrepancies to supervisor.
Telephone Management: Answers phone in a timely and courteous manner. Manages incoming calls as per department guidelines. Provides appropriate information to patients in order to minimize the need to distribute the telephone call, forwards calls, pages providers, takes messages and/or sends tasks per department protocols.
Performance Analysis: Edits and corrects registration errors and completes missing registration data. Assures accuracy of patient schedules, identifies ways to reduce follow-up, repetitive, or corrective work.
Customer interaction: Assesses the urgency of a situation and determines the appropriate routing for the patient, serves as a focal point for handling complaints, utilizes service recovery concepts, serves as front-line problem solver.
Other duties as assigned
Qualifications:
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled
Pay Range
Pay Range: $ 17.47 - $ 23.58 Hourly
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Full Time 40 hours Range URCA 203 University Health Service
Schedule
8 AM-5 PM; SCHEDULE TBD; MUST BE FLEXIBLE
Responsibilities
General Purpose:
Performs functions associated with patient information processing for ambulatory care visits. Completes the tasks of reception, registration, appointment scheduling, task management, telephone call management using the electronic medical record and patient access and revenue cycle systems. Assures patient satisfaction with information processing and reception service. Requires accuracy in order to generate a billable service for the provider. Responsible for functions being completed in an accurate, efficient, and customer friendly manner. May be a resource to new staff. Responsible for monitoring own performance on assigned tasks. Self-directed: must make complex decisions. May train new or less experienced support staff.
Responsibilities:
Reception: Greets students/patients to initiate positive ambulatory experience, requests patient identification, assures use of two identifiers to verify the correct patient, identifies healthcare provider to be seen, identifies referring provider and primary care physician, directs patients to next destination. Obtains signatures as needed (e.g., for insurance forms), identifies and assesses patients special needs (e.g., interpreters), monitors reception area to assure patient needs are met. Protects Personal Health Information (PHI) for patients as indicated by HIPAA regulations. Assures cleanliness and order in the waiting room/lobby.
Registration: Collects patient demographic and financial information in an efficient, customer-oriented manner, asks specific questions of patient to verify information accuracy in order to establish a billable account. Enters information into the electronic medical record. Requests patient e-mail address for confirmation purposes. Assures completion of all appropriate forms by patients, as needed.
Appointment Scheduling: Schedules new and return visits to ambulatory care using the electronic medical record; reports any problems to Supervisor.
Collect co-pays as appropriate, prepare end of day reconciliation per departmental guidelines; reports any discrepancies to supervisor.
Telephone Management: Answers phone in a timely and courteous manner. Manages incoming calls as per department guidelines. Provides appropriate information to patients in order to minimize the need to distribute the telephone call, forwards calls, pages providers, takes messages and/or sends tasks per department protocols.
Performance Analysis: Edits and corrects registration errors and completes missing registration data. Assures accuracy of patient schedules, identifies ways to reduce follow-up, repetitive, or corrective work.
Customer interaction: Assesses the urgency of a situation and determines the appropriate routing for the patient, serves as a focal point for handling complaints, utilizes service recovery concepts, serves as front-line problem solver.
Other duties as assigned
Qualifications:
- High School diploma required
- Medical terminology preferred
- 2 years related work experience in an administrative office or customer service field required
- Equivalent combination of education and experience accepted preferred
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled
Pay Range
Pay Range: $ 17.47 - $ 23.58 Hourly
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Created: 2024-03-28
Reference: 251288
Country: United States
State: New York
City: Rochester
ZIP: 14608
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