• Performing varied routine and medical case management in the culturally sensitive coordination of care for patients with communication barriers because of disability or limited English proficiency.
• Requires sound judgment in making decisions and broad knowledge of departmental and hospital policies and procedures.
• Act as single point of contact for a panel of patients and their family members needing to access language-concordant healthcare services within Einstein.
• Assist patients to navigate our healthcare system, including, but not limited to, helping patients schedule specialist appointments or follow-up appointments with language proficient providers; arranging appointments with disability-focused providers, coordinate appointments for radiology or follow-up studies; request medical interpreters if language-proficient providers or services not available; prescription refill requests; and accompany patients to appointments as needed.
• Provide follow-up encounters with patients to ensure patients' needs have been met
• Research and connect patients to community resources related to their needs, including food, housing, transportation, legal services, and other identified needs.
• Performs other job-related activities as required.
• Research and connect patients to community resources related to their needs, including food, housing, transportation, legal services, and other identified needs.
• Performs other job-related activities as required.

Essential Function

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Engage patients referred or identified for services and other as needed via telephone, email, and electronic health record messages.
• Provide community outreach with attendance and participation in local community events to bring attention to the language or disability-focused services available at Jefferson Einstein Philadelphia
• Provide culturally sensitive services to patients from diverse racial, cultural, and socioeconomic backgrounds.
• Act as single point of contact for a panel of patients and their family members needing to access language-concordant healthcare services within Einstein.
• Assist patients to navigate our healthcare system, including, but not limited to, helping patients schedule specialist appointments or follow-up appointments with language proficient providers; arranging appointments with disability-focused providers, coordinate appointments for radiology or follow-up studies; request medical interpreters if language-proficient providers or services not available; prescription refill requests; and accompany patients to appointments as needed.
• Provide follow-up encounters with patients to ensure patients' needs have been met

Qualifications

• Native-level fluency in foreign language preferred (Spanish, Russian, Arabic, or French Creole particularly preferred)
• High School Diploma, or equivalent required
• Medical Assistant preferred
• Experience working with populations with disabilities preferred
• Two years of work experience as a patient navigator or community health worker preferred
• Previous work in local community settings or healthcare system preferred
• Strong oral and written communication skills in English required. Strong oral and written communication skills in foreign language preferred
• Proficient in all Microsoft Office Suite, including Outlook and Excel
• Strong commitment to social justice and health equity
• Assessment and problem-solving skills
• Ability to work independently and within a multi-cultural diverse team
• Demonstrated organizational and time management skills
• Demonstrated ability to work effectively and provide advocacy for racially and ethnically diverse populations and communities preferred

Conditions of Employment

Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson's clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.

Closing Statement

Jefferson includes Thomas Jefferson University and Jefferson Health, a dynamic university and health system with broad reach across the Delaware Valley. Jefferson is the second largest employer in Philadelphia and the largest health system in Philadelphia based on total licensed beds.

Through the merger of Thomas Jefferson University and Philadelphia University in 2017, our University includes ten colleges and four schools. We are an NCAA Division II university and an R2 national doctoral university offering undergraduate and graduate-level programs that provide students with a forward-thinking education in architecture, business, design, engineering, fashion and textiles, health, medicine and social science.

Jefferson Health, the clinical arm of Thomas Jefferson University, has grown from a three-hospital academic health center in 2015, to an 18-hospital health system through mergers and combinations that include hospitals at Abington Health, Aria Health, Kennedy Health, Magee Rehabilitation and Einstein Healthcare Network. We have over 50 outpatient and urgent care centers; ten Magnet®-designated hospitals (recognized by the ANCC for nursing excellence); the NCI-designated Sidney Kimmel Cancer Center (one of only 70 in the country and one of only two in the region); and one of the largest faculty-based telehealth networks in the country. In 2021, Jefferson Health became the sole owner of HealthPartners Plan, a not-for-profit health maintenance organization in Southeastern Pennsylvania. We are the first health system regionally to create an aligned payer-provider partnership.

Jefferson's mission, vision and values create an organization that attracts the best and the brightest students, faculty, staff, and healthcare professionals, as well as the most visionary leaders to drive exceptional results.

• OUR MISSION: We improve lives.
• OUR VISION: Reimagining health, education and discovery to create unparalleled value
• OUR VALUES: Put People First, Be Bold & Think Differently and Do the Right Thing

As an employer, Jefferson maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.