Outpatient Navigator (Bilingual preferred) - Northern Medical Associate -TB - Einstein 5501 Old York Road

• Performing varied routine and medical case management in the culturally sensitive coordination of care for patients with communication barriers because of disability or limited English proficiency.

Requires sound judgment in making decisions and broad knowledge of departmental and hospital policies and procedures.

Essential Functions:

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson
• Engage patients referred or identified for services and other as needed via telephone, email, and electronic health record messages.
• Provide community outreach with attendance and participation in local community events to bring attention to the language or disability-focused services available at Jefferson Einstein Philadelphia
• Provide culturally sensitive services to patients from diverse racial, cultural, and socioeconomic backgrounds.
• Act as single point of contact for a panel of patients and their family members needing to access language-concordant healthcare services within Einstein.
• Assist patients to navigate our healthcare system, including, but not limited to, helping patients schedule specialist appointments or follow-up appointments with language proficient providers; arranging appointments with disability-focused providers, coordinate appointments for radiology or follow-up studies; request medical interpreters if language-proficient providers or services not available; prescription refill requests; and accompany patients to appointments as needed.
• Provide follow-up encounters with patients to ensure patients' needs have been met
• Research and connect patients to community resources related to their needs, including food, housing, transportation, legal services, and other identified needs.
• Performs other job-related activities as required.

Qualifications

EDUCATION:

• High School Diploma, or equivalent required.

EXPERIENCE:

• Medical Assistant preferred
• Experience working with populations with disabilities preferred
• Two years of work experience as a patient navigator or community health worker preferred
• Previous work in local community settings or healthcare system preferred

COMPETENCIES:

• Native-level fluency in foreign language preferred (Spanish, Russian, Arabic, or French Creole particularly preferred)
• Medical Assistant preferred
• Experience working with populations with disabilities preferred
• Two years of work experience as a patient navigator or community health worker preferred
• Previous work in local community settings or healthcare system preferred
• Strong oral and written communication skills in English required. Strong oral and written communication skills in foreign language preferred
• Proficient in all Microsoft Office Suite, including Outlook and Excel
• Strong commitment to social justice and health equity
• Assessment and problem-solving skills
• Ability to work independently and within a multi-cultural diverse team
• Demonstrated organizational and time management skills
• Demonstrated ability to work effectively and provide advocacy for racially and ethnically diverse populations and communities preferred

Conditions of Employment

Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson's clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.

Closing Statement

About Jefferson

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health , nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Par Reference Code

103797