Outpatient Therapy Scheduler Per Diem
Petoskey, Michigan
Employer: McLaren
Industry: Administrative/Clerical
Salary: Competitive
Job type: Full-Time
Position Summary: Sets up exams, procedures and tests for patients; handles customer service inquiries. Ensures the smooth operation by obtaining accurate and complete patient and insurance information.
Essential Functions and Responsibilities:
Qualifications:
Required:
• High School Diploma or GED.
Preferred:
• Prior scheduling experience.
• Two years of experience, preferably in health care.
Equal Opportunity Employer of Minorities/Females/Disabled/Veterans.
Essential Functions and Responsibilities:
- Deliver quality customer service by answering incoming phone calls or contacting patients by phone to determine appropriate exam/test/procedure and schedule patient appropriately.
- Review screening form and obtain/verify patient and insurance information to ensure accuracy and completeness.
- Ensure best possible customer service by properly educating the patient on the exam/test/procedure preparation and answering related questions.
- Update patient record, including any notes necessary for the technologist, customer, or future reference.
- Follows site-specific protocols and keeps protocol documentation up-to-date to ensure compliance.
- Obtains proper approval for schedule changes or cancellations as appropriate.
- Maintain total confidentiality of personal and financial data.
- Act in a courteous manner and maintain composure even when dealing with angry or irritated patients.
- Other clerical duties may include maintaining databases, faxing and scanning patient histories, answering phones, and updating patient account information.
- Performs other related duties as required and directed.
Qualifications:
Required:
• High School Diploma or GED.
Preferred:
• Prior scheduling experience.
• Two years of experience, preferably in health care.
Equal Opportunity Employer of Minorities/Females/Disabled/Veterans.
Created: 2024-09-13
Reference: 24005664
Country: United States
State: Michigan
City: Petoskey
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