Outreach Specialist

Job Summary:
The Wisconsin State Laboratory of Hygiene (WSLH) serves as the public, environmental and occupational health laboratory for the State of Wisconsin. This is an outreach specialist position and will be working at the front desk of the WSLH at 2601 Agriculture Drive in Madison.

This position provides a wide variety of program support for the Environmental Health Division at the WSLH's Agriculture Drive location in Madison. Primary responsibilities include:
1) Providing a broad range of information to customers in person, on the phone, or online regarding water sampling and testing.
2) Placing and filling sampling kit orders.
3) Looking up results for customers.
4) Communicating information about results based upon the rules and polices mandated by the Federal Safe Drinking Water Act (SDWA) and the Wisconsin Department of Natural Resources.
5) Other duties such as:
a) Assisting in welcoming and guiding guests to the WSLH.
b) Providing administrative and laboratory information systems (LIMS) support for the department.
c) Assisting with development and maintenance of web content.

The employee in this position is expected to use the tools and principles of quality management in performing their daily work including the following: Demonstrate exceptional customer service by establishing and maintaining effective professional relationships with other colleagues, supervisors, and all customers and partners. Provide constructive feedback for the purpose of continuous improvement in a manner that is supportive of the State Laboratory of Hygiene and its mission. Use effective team skills to contribute to the efficient operation of the work unit. Present ideas, carry out assignments, and provide information as required. Participate in continuous learning through professional development activities.
Responsibilities: Delivers and assists with planning outreach program activities, strengthens partnerships, ensures adherence to policy, and assists with program administration to promote stable and productive relationships between the university and local community. Strives to expand and ensure access to programs, facilities, and educational services to diverse audiences. May assist with tracking and managing the outreach program budget.

• 15% Identifies, promotes, and maintains external partnerships to support the outreach program
• 20% Schedules and secures resources and communicates logistics in support of an outreach program
• 30% Delivers outreach program content and materials to community members
• 10% Researches, develops, and facilitates outreach program content and materials
• 15% Develops and evaluates curriculum and programs and provides recommendations for improvement
• 10% Leads the implementation of programs, policies, and procedures through oversight of day-to-day activities for program staff and student and community volunteers

Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion
Education:
Preferred
Bachelor's Degree
Qualifications:
At least one year of professional outreach experience and customer service experience. Experience working with the public educating and communicating scientific information is preferred.

Knowledge, Skills and abilities:
- Demonstrated ability to communicate effectively and professionally both orally and in writing.
- Demonstrated capacity to manage demanding workflow and competing deadlines; initiate, manage, and complete complex projects with minimal supervision; and attend closely to detail and process.
- Demonstrated ability to work effectively in a team setting with colleagues, constituents, and partners with varying backgrounds, interests, and abilities in an atmosphere of mutual respect.
- Demonstrated success in launching and maintaining collaborations and partnerships.
- Demonstrate high level of computer proficiency and ability to use database, spreadsheet, web conference, presentation, and word processing software applications.
-Demonstrate ability to cooperate and collaborate with professional partners.
- Demonstrate ability to commit to the highest level of professionalism, ethical standards, confidentiality and sensitivity to information and records.

Preferred experience and qualifications:
- Demonstrated skills in website maintenance.
- Demonstrated skills in planning, promotion, and logistics of events.
Work Type:
Full Time: 100%

It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location.
Appointment Type, Duration:
Ongoing/Renewable
Salary:
Minimum $48,107 ANNUAL (12 months)
Depending on Qualifications
Additional Information:
Work hours are weekdays 7:45 am - 4:30 pm This position is located off campus at 2601 Agriculture Drive in Madison.

WSLH does not sponsor work visas at the time of hire or anytime during employment for this position. All persons hired will be required to verify identity and eligibility to work in the United States and complete the required Employment Eligibility Form I-9.
How to Apply:
To begin the application process please click on the "Apply Now" button. You will be asked to upload a current resume/CV, a cover letter briefly describing your qualifications relevant to the position, and a document listing contact information for three (3) references, including at least one supervisor.

If you have questions, you may email hrstaff@slh.wisc.eduor call Dan Makovec, 608-890-1011.
Contact:
Dan Makovec
hrstaff@slh.wisc.edu
608-890-1011
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.
Official Title:
Outreach Specialist(OE009)
Department(s):
A52-WI STATE LAB OF HYGIENE/EHD OPERATIONS
Employment Class:
Academic Staff-Renewable
Job Number:
304024-AS