About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.

Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Outside Sales Representatives - Multi Dwelling Units are responsible for building relationships with property staff and residents in the multiple dwelling unit space. They are responsible for delivering dynamic presentations and events focused on how our products and services make resident's technology needs possible. If you are passionate about amazing products, enjoy being empowered to take the best care of customers and want to enable people to improve their lives through technology - come join Lumen! Not only does this role come with the opportunity to build relationships, deliver on promises, and fulfill sales goals -you are also eligible for a generous target sales incentive of $20,000, a world class benefits package, and leadership team that values you and your contributions to Lumen.

Location and Schedule

This is a full time position located in Portland, OR, or Vancouver, WA. Typical schedule is Monday - Friday 8:30am - 5:30pm. There may be some occasional evenings or weekends required.

The Main Responsibilities

• Meets with Multi-Dwelling Units (MDUs) and indirect retail (IR) partners in the assigned territory. Engages assigned locations in existing and new programs offered by Lumen.
• Builds rapport with and trains ownership/management and leasing or sales personnel; explains roles and responsibilities; provides marketing materials; follows up via live visits and phone to ensure effective use of marketing materials; seeks out and creates opportunities to increase penetration and generate revenue.
• Identifies potential marketing and service contract opportunities, as well as business referrals, within the assigned territory. Participates in activities that promote Lumen products and services (e.g., trade fairs, city events). Works closely with other channels in marketing Lumens products and services.
• Handles customer inquiries regarding Lumen products and services, pricing, billing, referral programs, etc. Resolves and handles customer issues by providing exemplary customer service.
• Facilitates interdepartmental communication to resolve customer issues.
• Meets or exceeds revenue and assigned strategic product unit targets for assigned MDUs and IR partners. Ensures that assigned locations are following the existing agreements.
• Tracks and follows-up on pre-and post-sales activities, completes daily activity logs and sales reports, manages mileage and expense reports.
• Uses various systems (e.g., C , SOMS) to process and check the status of service orders, as well as to make changes to existing customers' service.
• Facilitates the contract process. Obtains necessary credit information from customers, security deposits, verifies addresses, resolves discrepancies, and negotiates the installation dates and times with customers.

What We Look For in a Candidate

• Requires a high volume of customer contact to meet sales objectives.
• Requires flexible scheduling and frequent schedule changes including working evenings, weekends and holidays, depending on the needs of the business
• Works independently with minimal supervision.
• Displays positive Company image including wearing appropriate Lumen branded attire.
• Must have a valid driver's license with a good driving record
• Must be able to transport company materials, may need to lift/carry up to 20 lbs.

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$37,208.00 - $55,030.00 - in these states: OR, WA

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 334049

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :
37208

Salary Max :
55030

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.