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Overview

Reporting to the Director of Parking and Transportation, the Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event and event settlement. In addition to advancing assigned events, this position will also be responsible for scheduling & supervision of part time parking staff and assisting in the development and implementation of all event department policies, programs and procedures.

This role will pay a salary of $40,000 to $60,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)

Job expires 9/30/2024

Responsibilities

• Manage all aspects of events that are assigned by Director of Parking and Transportation.
• Thoroughly describe the venue's services and outline how the services are coordinated to clients
• Assist clients with event logistics and suggest the most effective ways to use the facility for specific types of event functions
• Work with the Operations Department to ensure all events are set up to the client's specifications and that all fire codes and safety regulations are being followed
• Review emergency planning procedures with all event staff prior to each event
• Create and distribute detailed Event Data Sheets prior to every event
• Coordinate and provide clear, concise, and timely communication with building staff of all requirements necessary for events by preparing and distributing detailed Event Data Sheets, diagrams, and event staffing requirements for each assigned event
• Update event estimates, as needed, to send to the client and complete a final settlement upon completion of each event
• Have the ability to problem solve, make quick decisions and delegate responsibility while remaining professional and pleasant in the midst of stressful situations
• Recommend and evaluate required event staffing levels
• Serve as Manager on Duty as scheduled
• Responsible for the hiring, disciplinary actions, performance evaluations, scheduling, training and development of approximately 30 part time parking staff
• Responsible for developing and updating the Parking Department's Policies and Procedures Manual, to be included in the overall Events Department manual
• Complete all duties with a customer service focus through teamwork & dedication to Oak View Group's mission and principles
• Other duties as assigned

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

While performing the essential duties of this job, the employee constantly operates a computer and other office devices such as telephones, copy machines, fax machines, etc.; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly communicates via telephone, email and in-person with others to exchange information to clients, part time staff and co-workers; constantly moves around the facility before, during and after events to observe, report, supervise staff and provide excellent service to clients.

Work Environment:

The duties of this position are performed primarily in doors and occasionally outdoors in all types of weather conditions. The noise level in the work environment is usually minimal to moderate during non-event days and moderate to loud during event days.

This job description is subject to change.

Qualifications

• Parking experience preferred
• Experience coordinating arena shows, conferences/meetings, preferred
• Minimum 3-5 years preferred of experience with supervisory responsibility
• Communicate clearly and concisely in the English language, both orally and in writing is required
• Possession of, or ability to obtain, a valid drivers' license and ability to be at work on time as required
• Ability and willingness to work a flexible schedule including long and irregular hours that may vary due to event calendar, and may include early mornings, late evenings, weekends, holidays, and extended number of consecutive days
• Must possess strong organizational skills, attention to detail and the ability to function and meet strict deadlines in a fast-paced environment
• Must demonstrate a positive, professional and customer-focused attitude
• Ability to identify the needs of users of the facility
• Must have computer skills in Microsoft Office applications and word processing, spreadshee;s, presentations and internet software
• Knowledge of crowd management and control techniques, customer service practices, principles or supervision and training, fire and public safety regulations, and parking equipment and parking technology systems preferred

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