Job Description:

As an Inside Sales/Customer Service Representative at our Mr. Handyman of Richmond & Hampton-Newport News, you will be the first point of contact for our valued customers. You will play a crucial role in driving sales, maintaining customer satisfaction, and managing customer inquiries.

Responsibilities:

• Handle incoming customer inquiries via phone, email, and text.
• Provide excellent customer service by addressing customer needs, producing and providing estimates for jobs,
• resolving issues, and answering questions.
• Identify opportunities and promote our services to potential customers.
• Schedule service appointments and coordinate with our handyman teams.
• Follow up with customers to ensure satisfaction and build long-term relationships.
• Maintain accurate customer records and update our CRM system.
• Collaborate with the technician teams to meet targets and deliver exceptional service.
• Keep updated on company services, promotions, and policies to provide accurate information to customers.

Requirements:

• Previous experience in sales, customer service, or a related field is preferred.
• Excellent communication skills and a customer-centric approach.
• Strong organizational skills and the ability to multitask.
• Proficiency in using CRM systems and MS Office suite.
• Positive attitude, problem-solving skills, and a team player mentality.
• Ability to work in a fast-paced environment and meet deadlines.
• High school diploma or equivalent; additional certification in sales or customer service is a plus.

Join our team at Mr. Handyman of Richmond & Hampton-Newport News and be a key player in providing top-notch service to our customers! Apply now to start your rewarding career as an Inside Sales/Customer Service Representative.

Benefits Include:

Competitive pay

Periodic bonuses based on company performance

Great, collaborative environment

Benefits & Pay

The pay range for this position is $18 to $20 and is dependent on your experience.

Benefits include paid holidays, paid time off, health, 401K with match and bonuses.

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.