Since its establishment in 1941, the Sidney and Lois Eskenazi Museum of Art at Indiana University (IU) has grown from a small university teaching collection into one of the foremost university art museums in the country. A preeminent teaching museum, its internationally acclaimed collection includes more than 45,000 objects representing nearly every art-producing culture throughout history. Collection areas include African art, ancient art, Asian art, global contemporary art, European and American Art, Indigenous art, Oceanic art, and prints, drawings, and photography.

Job Summary

• Working with the Director of Administration and Strategic Initiatives, coordinates gift shop operations to achieve financial and branding objectives in alignment with the broader Eskenazi Museum of Art vision while providing the highest level of guest experience to ensure a welcoming environment.
• Responsible for maintaining and executing annual and long-term shop business strategy that aligns with larger institutional goals and values.
• Responsible for day-to-day operations of the gift shop, including product development and lifecycle management, vendor research and communications, inventory management, order fulfillment, visual merchandising, customer service, and retail best practices.
• Distributes monthly and annual sales reports to shop stakeholders.
• Distributes semiannual and annual sales trend projection reports to shop stakeholders.
• Assists in preparing annual gift shop budget, including prior year's expenses and incomes, projected overhead expenses for next fiscal year, and projected discretionary income for next fiscal year's product development.
• Develops customized inventory system reports as needed to measure and communicate sales trends.
• Conducts cost and returns analyses for all new product development proposals.
• Reconciles invoices and p-card purchases for shop expenses in IMPAY and/or by coordinating with Finance Manager.
• Initiates and manages the custom product development lifecycle.
• Maintains a list of desired custom products and actively seeks vendor partners for production of desired products.
• Actively engages in design revisions process with Creative Services department.
• Manages inventory system, including all item records, pricing adjustments, and inventory adjustments.
• Conducts audit and reconciliation of inventory on a semi-annual basis.
• Manages product lifecycle, including sales and clearances to rotate stale and unsuccessful products out of inventory.
• Identifies potential new vendor partners.
• Manages vendor listings in the gift shop inventory system.
• Communicates with vendors throughout product development and order lifecycle.
• Conducts regular review of existing vendors to ensure competitive offerings and pricing.
• Communicates specialty product needs with vendors to develop new custom products.
• Monitors gift shop email account and responds to inquiries in a timely fashion.
• Develops, monitors, and reports on gift shop customer surveys.
• Provides support for customer questions/feedback during business hours.
• Acts as the primary liaison with the café's point-of-sale associates.
• Keeps up to date on payment methods and register systems.
• Communicates with café staff about product pricing, sales, policies, etc.
• Works with café staff to continually improve point-of-sale processes and customer service.
• Communicates customer feedback to café management about café experience and/or offerings.
• Manages the partner orders process, including order intake, fulfillment, and invoicing.
• Distributes gratis copes of merchandise at director's approval.
• Regularly reports customer feedback summaries and proposed action items to senior leadership team.
• Interfaces with guests as needed in gift shop space.
• Coordinates product promotion with Creative Services team.
• May be responsible for light copywriting and photography.

Qualifications

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED)

WORK EXPERIENCE

Required

• 2 years of inventory, customer service, or other relevant experience

SKILLS

Required

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Highly thorough and dependable.
• Demonstrates customer service skills.
• Ability to build strong customer relationships.
• Friendly and service oriented.
• Strong verbal communication and listening skills.
• Demonstrates problem solving skills.
• Effective interpersonal skills.
• Effective conflict management skills.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to move up to 25 pounds. The person in this role must be able to perform the essential functions with or without accommodation.

Work Location

Bloomington, Indiana

Advertised Salary

$27 per hour

Work Hours

Position is capped at 29 hours per week.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure .

Job Classification

Career Level: Part Time Employee

FLSA: Nonexempt

Job Function: Part Time Employee

Job Family: Part Time Employee
Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information .

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

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