Part-Time Security Office - Fifth Third Arena

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Job Title: Part-Time Security Officer
Date: 1/11/2024

Department: Fifth Third Arena, Community Ice Rink

Reports to: Security Manager

**Please note that in order to be considered for this role, you must be able to commit to the following shifts**

• Fridays: 10:00 PM - 6:00 AM CT
• Saturdays: 10:00 PM - 6:00 AM CT
• Monday: 2:00 PM - 10:00 PM CT

What It's Like Working Here:

The Fifth Third Arena, Blackhawk Community Ice Rink, LLC., located just two blocks south of the United Center, promotes a fun, engaging, fast-paced and collaborative atmosphere while promoting a welcoming environment for members of the community, customers and employees. Our commitment to curating an environment where all individuals feel empowered to bring their best self to work each day can be seen throughout our organization. Whether you are a job seeker looking to join the organization, a current member of our amazing team, or someone looking to help support our mission, our goal is the same - to reimagine the potential of hockey through memorable, inclusive experiences.

The Fifth Third Arena is not only the practice home of the Chicago Blackhawks, but also a community rink that hosts youth teams, high school hockey clubs, adult leagues, public skating, community programs and more on the ice. Off the ice, the facility boasts a variety of off-ice spaces to host parties, events, or corporate outings. The rink is always "buzzing" with lots of energy and activity!

What You'll Do:
Ensure a safe, comfortable an enjoyable environment for all guests, clients, and employees of the Community Ice Arena.

How You'll Contribute:

• Secure all areas of the ice arena to insure a safe environment for all
• Monitor video, door alarms, alarm systems and physical entrances
• Inspect and screen all guests, employees, and clients upon entering the facility using hand held and walk through magnetometers
• Monitor and secure the ice arena parking lot
• Assist with guest complaint resolution
• Properly report and document incidents
• Follow facility security protocol and notify/involve higher level of police enforcement when appropriate
• Have excellent working knowledge of the facility as a whole
• Responsible for clearing facility at closing time and then responsible for the facility when closed to the public
• Responsible for reopening the facility for early morning programming

What You Bring to the Table:

• Secure all areas of the ice arena to insure a safe environment for all
• Monitor video, door alarms, alarm systems and physical entrances
• Inspect and screen all guests, employees, and clients upon entering the facility using hand held and walk through magnetometers
• Monitor and secure the ice arena parking lot
• Assist with guest complaint resolution
• Properly report and document incidents
• Follow facility security protocol and notify/involve higher level of police enforcement when appropriate
• Have excellent working knowledge of the facility as a whole
• Responsible for clearing facility at closing time and then responsible for the facility when closed to the public
• Responsible for reopening the facility for early morning programming
• Ability to address, adapt to, and overcome challenges in a fast-paced, dynamic environment
• Demonstrated aptitude for driving results
• High attention to detail
• Demonstrates core values of Integrity, Curiosity, Empathy, Collaboration, and Originality

Required Education & Experience:

• Excellent customer service skills, especially in difficult situations
• Ability to recognize unsafe situations and respond accordingly
• Good written and verbal communication skills
• Excellent perception skills
• Ability to problem solve and react in a calm manner to potential difficult situations
• Ability to work flexible hours, including nights, weekends, and holidays
• Ability to adjust physical being to stay awake during overnight hours

About Us:

The Fifth Third Arena, Blackhawk Community Ice Rink, LLC, first opened its doors in November 2017 with a focus on ensuring the Chicago Blackhawks' needs were met through equipment storage space, training rooms, a player's lounge, weight room, two NHL-size ice rinks, and many other state-of-the-art amenities. The Fifth Third Arena Team is also passionately dedicated to giving back to the local community by providing access to multipurpose rooms, event spaces, program registrations, and drop-In admissions.

Furthering the Chicago Blackhawks mission to Reimagine the Potential of Hockey, the Fifth Third Arena is home year-round to hockey players of all ages and skill levels. They host annual Summer Hockey Camps, Learn to Skate lessons, Adult/Youth/AA Hockey Clubs, Rat Hockey, and many other options to make the Fifth Third Arena a one stop shop for every current OR future hockey player in Chicago.

The Fifth Third Arena, Blackhawk Community Ice Rink, LLC, is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applications will receive consideration for employment without regard to gender, race, religion or religious creed, color, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

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