Patient Access Apprentice - Emergency Department Registration

Summary

MaineHealth is currently hiring for positions in their Patient Access Department at MidCoast Hospital.

This role would support the Emergency Department. The schedule for this position is Sunday through Wednesday, 11 a.m. to 7:30 p.m.

MaineHealth's Patient Access Apprentice roles are the first step of a three-tiered career path within Patient Access. We also provide shift differentials, unique committed shift bonuses, and aggressive sign on bonuses.

• We are currently offering up to a $4,000 sign on bonus!
• Current MaineHealth employees are not eligible for the sign-on bonus. Former team members must be separated from MaineHealth system for greater than 6 months to be eligible.
• Bonus amount prorated for part-time hires, per diem is ineligible.

Position Summary

The Apprentice - Patient Access - Emergency Department role is the initial contact for patients at MidCoast Hospital, and as such, must demonstrate exceptional customer service skills in all interactions. This position has the responsibility for complete and accurate patient registration, insurance verification, medical necessity validation, identifying and collecting amounts due from the patient, entering orders, and providing for an efficient flow of clinical, administrative and clerical tasks. Obtains patient's signatures on consent and assignment forms and applicable insurance denial notices. Assists with and arranges accommodations for patients with special needs. All tasks are required to be done per established protocols and accuracy standards while demonstrating the Champions of Care expectations of Welcome, Listen and Serve. To be successful in this role, the employee must be competent, flexible, and adaptive to changes in healthcare delivery and technology.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education: High school diploma or GED preferred.
• License/Certifications: N/A
• Experience: Previous clerical healthcare and customer service experience preferred.

Additional Skills/Requirements Required: N/A
Additional Information
MaineHealth is a health system whose members and affiliates include hospitals, physician practices, long-term care facilities, home care agencies, and support services. Learn more about this system at www.mainehealth.org