FT Day Patient Access Float Position (Selected Candidate must be willing to cover, as needed, in the below departments). The hours will vary depending on the location being covered. 8 hour shifts between 5:15am and 7pm.

Eistein Montgomery Campus-East Norriton Registration Locations:

Short Procedure Unit - Braemer

Antenatal testing unit

Short Procedure Unit - Montgomery (Main OR)

Diagnostic Testing

Emergency room

Two offsite locations:

Collegeville- Outpatient Office

King of Prussia-Outpatient Office

Primary Function:

• Registering and scheduling patients for office visits and surgical procedures as ordered by referring physicians (generally via telephone)
• Informing patient and/or physician staff of the proper preparation and instructions for the tests ordered, and any pre-certs required
• Prepare patients for outpatient services by ensuring full registration has been completed which creates a patient number to be used for charging, billing purposes and begins a medical record for documentation of medical care and treatment
• Maintain effective communication with physician offices and ancillary departments within the hospital
• Answering telephone as needed and relays messages to appropriate individuals
• Staying up to date on all policy and procedure changes
• Participating in performance improvement and QA activities
• Answer a high volume of calls, while providing excellent customer service
• Schedule appointments for caller accurately and efficiently, to create a registration with information that is accurate and complete both for the medical needs of the patient and to meet all necessary requirements to ensure that the account can be billed timely and paid promptly
• Assisting with questions/issues, assist with requests to block department schedule
• Assist with the upkeep and maintenance of policy and procedures
• Recognize data integrity fail points, communication breakdowns and procedural deficiencies amongst staff and processes and recommends changes/improvements based on errors, patient, physician and departmental feedback
• Evaluate unusual circumstances of appointment scheduling and determine the course of action to be taken
• Assist supervisor with other duties as required
• Other duties as assigned

Qualifications

FT Day Patient Access Float Position (Selected Candidate must be willing to cover, as needed, in the below departments). The hours will vary depending on the location being covered. 8 hour shifts between 5:15am and 7pm.

Eistein Montgomery Campus-East Norriton Registration Locations:

Short Procedure Unit - Braemer

Antenatal testing unit

Short Procedure Unit - Montgomery (Main OR)

Diagnostic Testing

Emergency room

Two offsite locations:

Collegeville- Outpatient Office

King of Prussia-Outpatient Office

Education/Training/Experience:

• 3-5 years of Patient Access or Patient Accounting experience required
• Knowledge of medical
• Call center telephone experience preferred
• Significant computer experience required
• Working knowledge of hospital scheduling system (Cerner) preferred
• Customer Service experience required
• Excellent verbal skills to communicate in a professional and courteous manner with patients, physicians, various Medical Center Staff members and Insurance company personnel to provide the highest quality of service
• Above average interpersonal skills
• Excellent independent and innovative reasoning skills
• Above average analytical skills for problem solving
• Works with management to develop process improvements
• Excellent problem-solving skills are essential, as decisions and judgment utilized by the coordinator impact on the overall operations
• Must be able to adapt quickly to constantly changing conditions and successfully assimilate these changes in their job performance

Conditions of Employment

Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson's clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.

Closing Statement

Jefferson includes Thomas Jefferson University and Jefferson Health, a dynamic university and health system with broad reach across the Delaware Valley. Jefferson is the second largest employer in Philadelphia and the largest health system in Philadelphia based on total licensed beds.

Through the merger of Thomas Jefferson University and Philadelphia University in 2017, our University includes ten colleges and four schools. We are an NCAA Division II university and an R2 national doctoral university offering undergraduate and graduate-level programs that provide students with a forward-thinking education in architecture, business, design, engineering, fashion and textiles, health, medicine and social science.

Jefferson Health, the clinical arm of Thomas Jefferson University, has grown from a three-hospital academic health center in 2015, to an 18-hospital health system through mergers and combinations that include hospitals at Abington Health, Aria Health, Kennedy Health, Magee Rehabilitation and Einstein Healthcare Network. We have over 50 outpatient and urgent care centers; ten Magnet®-designated hospitals (recognized by the ANCC for nursing excellence); the NCI-designated Sidney Kimmel Cancer Center (one of only 70 in the country and one of only two in the region); and one of the largest faculty-based telehealth networks in the country. In 2021, Jefferson Health became the sole owner of HealthPartners Plan, a not-for-profit health maintenance organization in Southeastern Pennsylvania. We are the first health system regionally to create an aligned payer-provider partnership.

Jefferson's mission, vision and values create an organization that attracts the best and the brightest students, faculty, staff, and healthcare professionals, as well as the most visionary leaders to drive exceptional results.

• OUR MISSION: We improve lives.
• OUR VISION: Reimagining health, education and discovery to create unparalleled value
• OUR VALUES: Put People First, Be Bold & Think Differently and Do the Right Thing

As an employer, Jefferson maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.