Patient Access Representative - I

Position Summary:  

The main function of a Patient Access Representative is to act as the liaison between the organization and the customer/patient. They will provide product education and handle a wide variety of questions while ensuring a positive customer service experience.  

Job Responsibilities:  

- Act as a liaison between LabCorp, the customer base, and patients.  

- Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet.  

- Speak with customers in a courteous, friendly, and professional manner using protocol procedures.  

- Inquire, clarify, and confirm customer requirements and understanding of the solution.  

- Provide additional customer education and information as needed.  

- Qualify and establish inbound new customers requesting LabCorp's products and services.  

- Work in multiple databases to research complex issues and questions.  

- Notify clients of test results in a timely and accurate manner.  

- Review test forms for accuracy and report any discrepancies.  

- Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance.  




Skills:

- Knowledge of Microsoft Office.  

- Strong verbal and written communication.  

- Courteous with strong customer service orientation.  

- Understanding of medical terminology used in clinical setting.  

Requirements:  

- High school diploma or equivalent experience.  

- Previous experience in customer service preferred.  

- Bachelor’s degree preferred.  

- 0-2 years of experience.  

Education: High School