Job Description Summary
The Patient Registration Representative serves as the initial point of contact for patients.

Under general supervision and reporting to the Patient Access Services Supervisor, the Patient Access Services Representative provides high level customer service while facilitating accurate and timely completion of registration verifying and preparing all patient accounts for inpatient and outpatient billing to maximize payment for Hospital and Clinic services.

This position reviews and verifies all payment methods available (insurance, self-pay, agency) and patient/insurance information. This role works with patients to set up payment arrangements and to arrange/apply for assistance programs.

Assists in collecting copayments and deductibles and solves basic billing inquiries.

This is a night shift position, with rotating weekends - Sunday-Thursday 7:00pm-5:30am; with Friday-Saturday 7:30pm-7:00am.

Entity
Medical University Hospital Authority (MUHA)

Worker Type
Employee

Worker Sub-Type
Regular

Cost Center
CC002306 SYS - Hospital Admissions

Pay Rate Type
Hourly

Pay Grade
Health-20

Scheduled Weekly Hours
40

Work Shift
Nights (United States of America)

Job Description

Exhibits a high level of customer service while verifying and preparing all patient accounts for inpatient and outpatient billing in order to maximize payment for Hospital and Clinic services. Reviews and verifies all payment methods available (insurance, self-pay, agency), verifies patient/insurance information, works with patients to set up payment arrangements and to arrange/apply for assistance programs, assists in collecting copayments and deductibles, and problem solves basic billing inquiries.

OBTAINS/CONFIRMS AND ENTERS/UPDATES DEMOGRAPHIC AND INSURANCE INFORMATION FOR ALL PATIENTS
•Consistently confirms, enters, and/or updates all required demographic data on patient and guarantor in registration system(s) on a daily basis to achieve maximum payment.
•Secures and/or explains copies of insurance card(s), forms of ID, and signature(s) on all required forms and scans them into the appropriate imaging documentation system.
•Consistently completes the Medicare Secondary Payer (MSP) questionnaire, if applicable.
•Discusses Advanced Directives with patients and obtains a copy for the patient’s record, if available.
•Reviews all other regulatory forms and information with the patient, such as Notice of Privacy Practice and Billing information.
•Verifies insurance using Real Time Eligibility, Payer Website, or phone number to determine coordination of benefits and obtains authorization and/or referrals as required.
•Follows procedures to accurately identify a patient and apply the patient identification bracelet, if applicable.
•Registers patients during downtime following downtime procedures and enters data into registration system immediately upon system availability.
•Performs Service Recovery as needed at the point of service with patients and visitors.

VERIFIES INSURANCE COVERAGE, SCREENS PATIENT FOR POTENTIAL FUNDING SOURCES, AND SETS EXPECTATIONS FOR REIMBURSEMENT OF SERVICES.
•Verifies financial information to determine insurance coordination of benefits, pre-certification/prior-authorization requirements by contacting the insurance company or through other verifying technology.
•Informs self-pay patients of prepayment requirements or screens for funding sources
•Prepares estimate of procedures, calculates advance payment requirements, informs patient of acceptable payment arrangements on previous and current balances
•Refers potentially eligible patients to contract eligibility vendor(s) to pursue funding reimbursement
•Coordinates with clinical areas to establish patient financial expectations and assist in the resolution of revenue cycle issues
•Maintains up to date knowledge, requirements, and skills to perform daily duties and meet key performance metrics for the facility, unit, and payers. For example, employee must read all e-mails/newsletters and attend required training sessions.

COLLECTS, POSTS, AND RECONCILES ALL PAYMENTS FROM PATIENTS
•Consistently collects patient payments and provides receipt accurately completing all required fields.
•Calls patient prior to date of service to inform them of their expected financial liability. Will educate patient on their respective benefits and accept payment over the phone is patient agrees.
•Coordinates with appropriate providers when payment is unable to be collected from the patient. If necessary, secure a waiver for services.
•Accurately posts all payments on system.
•Accurately reconciles receipts with cash collected and completes required balancing forms at the end of their shift.

KSA's:
•Excellent customer service skills are required
•Ability to receive and express detailed information through oral and written communications.
•Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors
•Knowledge of insurance plans and benefits
•Computer literate and able to operate in multiple applications such as Microsoft Office
•Minimum typing skills of 35-40 wpm (certified typing test results required)
•Requires eye-hand coordination and manual dexterity
•Requires the use of office equipment, such as computer terminals, telephone, and copiers
•Knowledge of medical terminology.
•Able to handle multiple tasks simultaneously.
•Ability to work weekends, Friday, Saturday, and Sunday. Must be flexible and able to work flex and staggered shifts
•Requires substantial amount of walking

Additional Job Description

High school diploma or equivalent (GED), with 1 year of customer service experience. Ability to interpret and apply financial procedures and regulations preferred.

Previous experience with hospital information systems or word processing preferred.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees