Job Description Summary
The Patient Access Representative II position at the Medical University of South Carolina (MUSC) is a key role within the patient access department, responsible for overseeing patient registration, check-in processes, and providing advanced support to patients and healthcare providers. This position requires strong leadership skills, expertise in patient access workflows, and a commitment to delivering exceptional customer service.

Entity
Medical University Hospital Authority (MUHA)

Worker Type
Employee

Worker Sub-Type
PRN

Cost Center
CC004358 SYS - Corp Revenue Cycle - MID DIRECT

Pay Rate Type
Hourly

Pay Grade
Health-21

Scheduled Weekly Hours
12

Work Shift

Job Description

The Patient Access Representative II position at the Medical University of South Carolina (MUSC) is a key role within the patient access department, responsible for overseeing patient registration, check-in processes, and providing advanced support to patients and healthcare providers. This position requires strong leadership skills, expertise in patient access workflows, and a commitment to delivering exceptional customer service.

Key Responsibilities:

1. Assist Patient Access Representative I staff, providing guidance on registration procedures, insurance verification, and customer service best practices.
2. Serve as a subject matter expert in patient access workflows, policies, and procedures, assisting staff with complex registration issues, insurance inquiries, and patient concerns.
3. Coordinate patient flow and scheduling, ensuring efficient and accurate registration, appointment scheduling, and check-in processes.
4. Handle escalated patient inquiries, complaints, or issues, resolving conflicts, and providing solutions to enhance patient satisfaction.
5. Collaborate with clinical departments, nurses, and physicians to address patient care needs, scheduling conflicts, and improve patient access processes.
6. Conduct quality assurance audits, reviewing patient registration data, insurance information, and documentation for accuracy and compliance with regulatory standards.
7. Assist with training new staff members, developing training materials, and conducting ongoing education sessions on patient access policies and procedures.
8. Monitor key performance indicators (KPIs) related to patient access metrics, such as registration accuracy, wait times, and patient satisfaction scores.
9. Participate in departmental meetings, committees, and initiatives to improve operational efficiency, enhance patient experience, and achieve organizational goals.

Physical Requirements:

1. Ability to sit or stand for extended periods and use computer systems for data entry, documentation, and scheduling tasks.
2. Strong communication skills, including verbal and written communication, to interact with patients, staff, and stakeholders effectively.
3. Leadership abilities, including decision-making, problem-solving, and conflict resolution skills.
4. Attention to detail and accuracy in reviewing patient information, insurance documentation, and registration data.
5. Proficiency in using electronic health record (EHR) systems, scheduling software, and Microsoft Office applications.
6. Professionalism, empathy, and a patient-centered approach to customer service.

Qualifications:

1. High school diploma or equivalent required; associate degree or certification in healthcare administration or related field preferred.
2. Minimum of 3-5 years of experience in a healthcare or patient access role, with demonstrated leadership experience and expertise in patient registration processes.
3. Knowledge of medical terminology, insurance billing practices, and regulatory requirements related to patient access.
4. Experience using electronic health record (EHR) systems, scheduling software, and other healthcare technology platforms.
5. Excellent interpersonal skills, teamwork abilities, and a commitment to delivering high-quality patient care.

This job description outlines the responsibilities, qualifications, and physical requirements for the Patient Access Representative II position at MUSC and may be subject to change based on organizational needs and requirements.

Additional Job Description

Education: High School Diploma or GED required

Experience: 1 year required; 3 years preferred

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees