PATIENT ACCESS SPEC/COORD

Responsibilities

The George Washington University Hospital (GW Hospital) continues to be a leader in providing the highest level of quality and compassionate healthcare for the D.C. Region. U.S. News & World Report has just released the 2023-2024 ratings and rankings, in which GW Hospital is recognized as a Best Regional Hospital. GW ranks 5th in the region, which includes hospitals in D.C. and parts of Maryland, Virginia and West Virginia.

GW Hospital achieved "High Performing" status in two specialty areas, Neurology and Neuroscience.

In addition, GW Hospital receiving "High Performing" designations for the following 10 procedures: COPD, Diabetes, Heart Attack, Heart Failure, Kidney Failure, Leukemia, Lymphoma and Myeloma, Lung Cancer Surgery, Pneumonia, Prostrate Cander Surgery and Stroke.

Measured by factors such as patient outcomes, "High Performing" is a designation U.S. News & World Report bestows to recognize performance in these specialties that is significantly better than the national average. GW Hospital received the American College of Cardiology's National Cardiovascular Data Registry (NCDR) Chest Pain - Myocardial Infarction (MI) Registry Platinum Performance Achievement Award for 2023. *GW Hospital is the only hospital in Washington, D.C., to be recognized for this service line.

"At GW Hospital, we are proud to offer a range of advanced services and treatments. Our multidisciplinary care teams are dedicated to outstanding clinical services, research, and education to improve care, quality, and outcomes for our patients," says Ulises Torres, MD, Chief Quality Officer at GW Hospital. "These recognitions by U.S. News & World Report , which place us within the top hospitals in the region, highlight the expertise, commitment and diligence delivered to each patient in our care."

Children's National Hospital, GW Hospital's NICU partner, was recently ranked the number two hospital in the country for neonatology by U.S. News & World Report . In addition to these recent U.S. News & World Report recognitions, GW Hospital also provides high-quality care in the region through its designation as a Level I Trauma Center and designation as a Comprehensive Stroke Center.

The mission of GWU Hospital is to provide the highest quality of healthcare, advanced medical technology, and world class service to its patients in an academic medical center dedicated to education and research

Main tasks include:

Patient Access Coordinator

Schedules and registers patients while providing effective customer service to all callers. Provides detailed information about the Department of Radiation Oncology in addition to general information regarding the entire GW Cancer Center.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Manage new patient referrals and appointments. Obtain all pertinent information to ensure optimal care coordination (medical records, test results, referrals, copays).
• Ensure that all new patients are well prepared for their first visit.
• Review department schedules to ensure the appropriateness of scheduled appointments and backfill open slots.
• Routes calls or messages to appropriate clinical teams for proper triage. Initiates prescription refill requests as needed.
• Schedules, coordinates, and reconciles all clinical in-person and telehealth appointments.
• Performs virtual and electronic patient registration and insurance verification. Including insurance prior authorization for patient treatment options.
• Use video-conferencing technologies, telehealth technology, and scheduling software to coordinate and connect staff, resources, patients, and providers in a manner effective to the delivery of services, patient care, education, and training.
• Accurate creation and direction of tasks to the appropriate individual, including admins, teams, providers, etc.
• Perform all registration for new patients and update the registration information for established patients.
• Assess and process medication refill requests with adherence to current processes.
• Provides patient instructions verbally or in writing when necessary for the patient to prepare for an appointment.
• Meets with assigned providers and care team for schedule maintenance and collaborative care management.
• Ensures all Radiation Oncology documentation is present in both ARIA and Epic for billing purposes.
• Manages patient encounters (both inpatient and outpatient) and creates recurring encounters for treatment patients.

We value our employees and offer a comprehensive package to support your career growth, well-being, and work-life balance.

Qualifications

Qualification

Bachelor's degree in health services related field.

Radiation Oncology experience preferred.

Knowledge of medical terminology or completion of a medical terminology course is desired.

Demonstrated communication, organization and critical thinking skills

Effective interpersonal and communication skills, a team player.

A minimum of 2 years' experience in a medical/healthcare environment, such as a hospital, physician's office, ambulatory clinic, or healthcare call center.

Must have a minimum of 2 years of call center experience.

Experience utilizing a web-based computerized system for scheduling and Microsoft Office programs, Word and Excel, is required.

Typing speed at a minimum of 45 WPM is required.

About Universal Health Services

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

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