Patient Access Specialist III

Sr. Patient Access Specialist
Johns Hopkins employs more than 20,000 people annually across our health system. When joining Johns Hopkins,you became part of a diverse organization dedicated to its patients, their families, and the community we serve, aswell as to our employees. Career opportunities are available in academic and community hospital settings, homecare services, physician practices, international affiliate locations and in the health insurance industry. Greatcareers continually advance here.
Senior Patient Access Specialist
Provides support in lead capacity for technical and administrative activities.
Assist supervisor in providing day-to-day coordination of call center activity.
Assists with training staff and serves as resource for staff related to complex situations.
Receive inbound contacts (calls, emails, faxes, etc.) from patients and physicians requesting services withinJHMI.
Coordinate complex appointment scheduling linking consults, procedures and ancillary services required forspecialty and multiple sub-specialties with the department, maintaining patient demographic and insurance pre-registration information in multiple scheduling systems (Meditech, IDX, OCIS, MOSAIQ or EPIC).
Has excellent grasp of specialty and progressive knowledge of multiple sub-specialties within the department.
May require referral tracking and handling of medical records.
Provide patients with information on physicians, directions to locations and educational materials.
Answer patients or physicians questions.
Interviews callers to obtain full understanding of what information is being requested.
Provide high quality customer service on every call.
Promote teamwork and call center success.
Responsible for satisfying the customer and maintaining the image of JHM.
High school diploma or GED required. Bachelor's degree preferred.
Requires a minimum of three years relatedmedical office, hospital, medical call center or similar customer service environment including a comparable levelof administrative experience in the military.
Day Shift
40 hours per week
Weekend Work Not Required
Johns Hopkins Health System and its affiliates are Equal Opportunity/Affirmative Action employers. All qualifiedapplicants will receive consideration for employment without regard to race, color, religion, sex, age, nationalorigin, disability, protected veteran status, and or any other status protected by federal, state, or local law.

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.