Patient Access Supervisor

The Patient Access Supervisor oversees daily operations, ensuring alignment with Medical Center philosophies and customer needs. This role includes fiscal responsibility, strategic planning, and staff development. The Manager collaborates with medical staff and other departments, contributing to the achievement of Patient Services goals.

Key Responsibilities:
- Develop and maintain efficient workflows, policies, and procedures for Scheduling, Referrals, Financial Clearance, Registration, and Revenue Cycle processes.
- Monitor and adjust staffing schedules to meet department needs.
- Supervise and develop clerical and administrative staff, including hiring, training, performance evaluation, and disciplinary actions.
- Implement training and workflow enhancements to improve customer service and data integrity.
- Manage human resources and payroll functions, resolving related issues.
- Perform quality measures and monthly reporting of Key -Performance Indicators.
- Ensure compliance with all relevant laws and Medical Center protocols.
- Foster a positive work environment and promote staff development.
- Assist with budget preparation and manage labor and supply costs.
- Collaborate with internal and external departments to resolve workflow issues.
- Hold regular staff meetings to communicate updates and address concerns.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
- Minimum of 2+ years of supervisory experience.
- Experience with 20+ direct reports
- High school diploma or GED.
- Minimum of 3 years of experience in a healthcare delivery system.
- Knowledge of ICD-10 coding, call center operations, and charge master lists.
- Strong customer service focus.

Nice to Have Skills & Experience
- Bachelors degree in business administration, finance, accounting, or a related field.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.