Patient Account Rep II

Overview

Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California Arizona and Nevada. Today Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers we provide increasing support and investment in the latest technologies finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled qualities that are vital to maintaining excellence in care and service.

Responsibilities

The Patient Account Representative II is responsible for providing timely and efficient follow-up to all parties necessary to resolve any issues related to patient billing consistent with the mission and philosophy of CHW Medical Foundation.

Qualifications

Minimum Qualifications:

• Three years minimum experience of administrative and/or customer service in a professional medical billing office.
• Understanding of professional claims and billing procedures.
• High School diploma required or GED.
• Ability to read and explain an explanation of benefits (EOB) for HMO and FFS patients. Ability to read and explain benefits and co-payment information. Ability to communicate effectively during difficult situations. Working knowledge of computers and demonstrated proficiency in using e-mail systems, Internet and MS office software applications.

Preferred Qualifications:

• 6 Month experience with IDX

***This position is remote/work from home. Training will be provided in person for up to 3 months in Rancho Cordova, CA.