Patient Account Representative

Responsibilities

Patient Account Representative Opportunity

Emerald Coast Behavioral Hospital provides inpatient treatment services to children, adolescents and adults at our 86-bed facility in Panama City, FL and outpatient services to adolescents and adults at our four outpatient centers located throughout the Florida Panhandle. Additionally, we offer specialized treatment for active duty military members through our Military Resiliency Program, specialized chemical dependency treatment and TMS therapy for chronic depression.

Visit us on-line at: https://emeraldcoastbehavioral.com/

The Patient Account Representative is responsible for verification of benefits, screen self pay patients for charity and assist patients with Medicaid applications. Billing, follow-up and collection of assigned patient accounts by contacting insurance companies/patients and working closely with the early out collection vendor and bad debt agencies. Post deposit verifying accurate payment, reconcile EOBs received from third-party payers through contractual allowance codes and timely follow up on outstanding Managed care accounts for payment. Responsible for issuing all self pay refunds and notify insurance companies for overpayments and other duties as assigned.

Job Duties/Responsibilities :

• Provide account and billing information to patients, collection/early out/and physician billing agencies.
  • Priority is to complete in a timely manner with follow up on insurance companies owing a balance.
  • Follow up on third party accounts that are pending on the AR.
• Ensure the effective implementation of collection measures for uncollected accounts.
  • Control collection efforts of accounts in an organized, professional and efficient manner.
  • Contact patients within 3 days regarding outstanding balance.
  • Prepare billing correspondence within 72 hours of receipt.
  • Ensure a minimum of 30 contacts are made daily and documented in MS-4.
    
• Provide required follow-up on all patient balance accounts as assigned.
  • Priority in timely follow-up efforts on accounts aged over 90 days.
  • Document follow-up efforts clearly with phone, person contacted, resolution, and check numbers as applicable.
  • Ensure collection letters are sent to comply with established corporate policy and collection procedure.
  • Review accuracy of demographics and billing information in the system.
• Prepares daily bank deposit. Reconcile and post EOBs and Adjustments.
• Verifies insurance coverage and benefits.
• Maintain documentation of accounts placed with physician billing agency and accounts to be written off as uncollectible
• Maintains documentation of accounts placed with the bad debt agencies. Acts as a liaison with each agency.
  

Benefit Highlights:

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Tuition Assistance Program
• Career development opportunities within UHS and its 300+ Subsidiaries!
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

Qualifications

Job Requirements:

• High School Diploma or equivalency required. Some college or billing coursework preferred.
• Two (2) years of healthcare billing, computer and business software experience preferred.
• Knowledge of advanced Microsoft office tools (Word, Excel) and HMS.
• Excellent communication skills. Good interpersonal skills.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Avoid and Report Recruitment Scams

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

---