Medix is hiring a Patient Call Service Representative to support a Ophthalmology practice in Pittsburgh, PA. The Remote Ophthalmology Service Specialist works as part of a team facilitating patient care and is often the first contact patients have with the organization. As a liaison of the practice, the Ophthalmology Call Service Specialist is responsible for initiating the intake process by gathering patient information and scheduling appointments. This role will be on-site for training, but after compentencies are shown it will be a remote role.

Essential Job Functions/Duties

• Operate multi-line cloud-based phone system.
• Schedule new or return patient appointments.
• Enter and review patient demographic and insurance information.
• Manage and maintain appointment schedules.
• Confirm, cancel, and move patient appointments.
• Ensure patients are rescheduled or placed in recall status.
• Retrieve and respond to messages left on the scheduling message line and the online message format.
• Answer patient and family questions during the intake process or relay questions to the physician and/or triage department for further discussion with the patient.
• Accept inquiries, return telephone calls, and prioritize urgent patients completely and efficiently.
• Coordinate with patient care representatives to facilitate insurance processing.
• Enter notes or special instructions required for scheduling in the electronic medical record.
• Communicate the need for prior authorization to appropriate parties as needed.
• Assist other members of the department as needed.
• Ensure call quality and metrics (KPI's) are in line with company and role expectations.

Schedule:

Monday-Friday

8am-4:30pm

No weekends or evenings

After ~3 month training period, this will be a remote role.

Position Requirements:

• 1+ years Medical Scheduling experience
• Ophthalmology experience, preferred not required
• Knowledge of Medical Terminology
• Candidates must have their own equipment/laptop to work from

Interviews are taking place now - Apply today!

Candidates must live within a commutable driving distance to Pittsburgh, PA for on-site training.