Patient Care Coordinator - Full time- Primary Care Mental Health- Shaw Metro
Washington, District of Columbia
Employer: Children's National Hospital
Industry: Non-Clinical Professional
Salary: Competitive
Job type: Full-Time
The Care Coordinator will systematically review data and collaborate with all involved teams and support services to ensure that patient and family needs are met. Identifies and prioritizes clinical and psychosocial goals; problem-solves as needed to ensure follow-through with a multidisciplinary team. Ensures optimal outpatient coordination, excellent collaboration between teams, with a focus on patient experience and outcomes.
Qualifications:
Minimum Education
High School Diploma or GED (Required)
Associate's Degree (Preferred)
Minimum Work Experience
1 year (Required)
Required Skills/Knowledge
Excellent communication skills required. Ability to work with diverse groups. Ability to de-escalate difficult situations and perform service recovery as needed. Knowledge of clinical processes and hospital procedures.
Bilingual (English-Spanish) communication skills preferred
Functional Accountabilities
Professional Practice/Research
Organizational Accountabilities (Staff)
Organizational Commitment/Identification
Qualifications:
Minimum Education
High School Diploma or GED (Required)
Associate's Degree (Preferred)
Minimum Work Experience
1 year (Required)
Required Skills/Knowledge
Excellent communication skills required. Ability to work with diverse groups. Ability to de-escalate difficult situations and perform service recovery as needed. Knowledge of clinical processes and hospital procedures.
Bilingual (English-Spanish) communication skills preferred
Functional Accountabilities
Professional Practice/Research
- Identifies patients/families for Care Coordination services in a systematic manner.
- Completes ongoing staff education regarding coordination of care, culturally sensitive care, compassion fatigue, and other relevant topics.
- Follows through on any service needs or requests until complete and satisfactory resolution; updates the team as needed.
- Assists in prioritizing need for outpatient and inpatient services e.g. community-based mental health services, Children's National specialty services.
- Completes documentation of all relevant conversations, meetings, and referrals.
- Actively communicates with team members and escalates any family concerns or needs to the appropriate person or service.
- Actively participates in team meetings
- Sends regular updates to the leadership team regarding family support and patient status.
- Updates team members as frequently as needed to ensure "one voice" consistent communication to families.
- Acts as a liaison among clinical services (e.g., primary care, psychiatry, psychology) and between clinical services and support services (e.g. social work, case management).
Organizational Accountabilities (Staff)
Organizational Commitment/Identification
- Anticipate and responds to customer needs; follows up until needs are met
- Demonstrate collaborative and respectful behavior
- Partner with all team members to achieve goals
- Receptive to others' ideas and opinions
- Contribute to a positive work environment
- Demonstrate flexibility and willingness to change
- Identify opportunities to improve clinical and administrative processes
- Make appropriate decisions, using sound judgment
- Use resources efficiently
- Search for less costly ways of doing things
- Speak up when team members appear to exhibit unsafe behavior or performance
- Continuously validate and verify information needed for decision making or documentation
- Stop in the face of uncertainty and takes time to resolve the situation
- Demonstrate accurate, clear and timely verbal and written communication
- Actively promote safety for patients, families, visitors and co-workers
- Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Created: 2024-09-04
Reference: 240002FF
Country: United States
State: District of Columbia
City: Washington
ZIP: 20010
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