Patient Care Manager of Neurology, Sleep Clinic, & EEG

Position Summary:
The Patient Care Manager will oversee the daily operations of a multidisciplinary team to provide quality, cost effective care effective care. Works in a Dyad Leadership structure with the Associate Medical Director for the following departments: Interventional Pain and Sleep Clinic.

Qualifications:
EDUCATIONAL REQUIREMENTS

• Bachelors degree, Nursing
• Masters preferred

CERTIFICATION & LICENSURE REQUIREMENTS

• Registered Nurse (RN) License and
• Life Support, BLS within 30 days of hire and
• National Nursing Certification w/in 1 year of start date in position.

EXPERIENCE REQUIREMENTS

• Five (5) years Healthcare and
• One (1) 1 year minimum supervisory experience

SKILLS AND KNOWLEDGE

• Interpersonal skills sufficient to interact effectively with patients, patient families, other staff members and physicians.
• Analytical skills sufficient to gather and interpret data in a variety of situations, both routine and atypical.
• Strong leadership, communication and negotiation skills.
• Budgetary experience in the management of fiscal data.
• Ability to communicate effectively with all members of the interdisciplinary team and customers both verbally and in writing.
• Knowledge of EMR and PC applications.

Essential Functions:

• Manages operations of CNI ambulatory clinics including Interventional Pain and Sleep Clinic, Sleep Lab
• Ensures standards of care and quality of services are provided in accordance with organizational goals and priorities.
• Manages and oversees staff recruitment, staff training, onboarding, scheduling, and performance evaluations
• Leads and facilitates monthly provider and staff meetings in each of the clinics.
• Serves as a liaison and Service Recovery expert for patients who have an issue or complaint
• Continually works to further CNI Employee Engagement actively and passively in a spirit of participative / authentic leadership.
• Determines fiscal requirements and prepares an annual budget for the department(s).
• Monitors, verifies and reconciles expenditures and revenues.
• Collaborates with internal resources to prepare and analyze financial proformas as needed.
• Ensures staff members are adequately trained and are competent to perform all required job tasks.
• Collaborates with internal and external parties to maintain, develop and advance program initiatives such as new service development/expansion, efficiency improvements, pain contract development, space modifications, move and upgrades, and new process deployment.
• Collaborate with director and nursing leadership to have clinical practice oversight of RN, MA staff
• Collaborate with leadership, revenue cycle resources and SME group to support PSR and prior authorization staff in accountable work flows
• Collaboration with dyad group, provider, and staff groups to ensure quality outcomes
• Promote safe, high quality care processes
• Collaboration with regulatory, compliance, and infection prevention staff to ensure compliant operations
• Communicate with leadership and staff to support work place engagement
• Model and support staff delivery of best practice customer service

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.

Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.