Patient Experience Coach Nursing Assistant

Overview

At Dignity Health living our values means bringing passion into action every day. Dignity Health-Yavapai Regional Medical Center (DH-YRMC) now part of CommonSpirit Health is a not-for-profit integrated healthcare provider that offers a broad range of inpatient and outpatient services including network-wide opportunities to advance your career.

Our exceptional benefits package includes:

• Competitive compensation

• Flexible scheduling

• Career growth opportunities

• Tuition reimbursement

As our Patient Experience Coach at Dignity Health YRMC, you will enhance the patient experience by providing leadership, guidance, and support to our teams. You will foster a culture of excellence that prioritizes patient satisfaction, safety, and human kindness.

Every day you will work collaboratively with facility leadership and staff to identify opportunities for improvement and implement strategies to enhance the patient experience. You will conduct on-site observations to assess staff behaviors and provide targeted feedback and coaching.

To be successful in this role, you must have strong leadership and interpersonal skills. You should also be knowledgeable in patient experience, quality improvement, and human factors.

Dignity Health now offers an Education Benefit program for benefit-eligible employees after 180 days. This program provides debt relief and student loan assistance to help you achieve your goals. Full-time employees can receive up to $18,000 over five years, while part-time employees can receive up to $9,000. . Join our team at Dignity Health to take advantage of this amazing opportunity!

Responsibilities

• Develop lessons learned and assist the department leadership in sharing the information by tracking data and compliance for implementation hospital wide to drastically improve the patient experience.
• Collaborates with and actively coaches staff to develop and implement strategies to improve the patient experience.
• Reviews and evaluates evidenced based resources, industry standards, and innovative strategies in the patient and family experience discipline.
• Creates opportunities for dialog among the care team, particularly when a teachable moment is presented.
• Collaborates with and actively coaches staff to develop and implement strategies to improve the patient experience.

Qualifications

Minimum:

• Clinical background with two years' experience as a Nursing Assistant providing direct patient care and interacting with all levels of staff.
  American HeartAssociation Basic Life Support forHealthcare Provider certificate and
  One of the following:
  a) current AZ CNA certification; or
  b) current AZ LNA; or
  c) documentation of successful completion of a Nursing Assistant training program; or
  d) documentation of successful completion of first year curriculum in an accredited RN nursing program; or
  e) six months of NA experience; or
  f) current EMT certification with six months of patient care experience.

Preferred:

• Clinical background with three-five years' experience as a Nursing Assistant providing direct patient care and interacting with all levels of staff.