Description:
Location: Piedmont Fayette

Shift: Full-time/Variable Shifts

JOB PURPOSE:
Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patients problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.

Qualifications:
MINIMUM EDUCATION REQUIRED:High School Diploma

MINIMUM EXPERIENCE REQUIRED:One (1) year of experience in customer service, preferably in a healthcare environment.

MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:None

ADDITIONAL QUALIFICATIONS:
2-3 years working with complex customer service situations preferred. Two year college or Associates Degree with an emphasis in Social and Behavioral Science or Public Relations related field preferred.

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