Patient Experience Representative - Guest Services

Albany, Georgia

Employer: Phoebe Physicians
Industry: Professional (Non-Nursing)
Salary: Competitive
Job type: Full-Time
Description

JOB SUMMARY
  • Acts as liaison between patients, families, visitors, and staff in Hospitel, Surgical Family Waiting and Surgicare with goal of enhancing personal service and achieving patient satisfaction. Responsible for communicating with patients, family members and visitors for non-medical requests, complaints, and compliments.
GENERAL REQUIREMENTS
  • Adheres to the hospital and departmental attendance and punctuality guidelines
  • Performs all job responsibilities in alignment with the core values, mission and vision of the organization
  • Performs other duties as required and completes all job functions as per departmental policies and procedures
  • Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs)
  • Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
  • Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills.
  • May require working weekends and alternate shifts.
WORKING CONDITIONS
  • General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels.
  • May be exposed to limited hazardous substances or body fluids, or infectious organisms.
  • May be required to change from one task to another of different nature without loss of efficiency or composure.
  • Periods of high stress and fluctuating workloads may occur.
  • May be scheduled as needed including overtime


Qualifications

EDUCATION REQUIREMENTS
  • High School Diploma or GED (Required)
  • 2 year / Associate Degree (Preferred)
EXPERIENCE REQUIREMENTS
  • 2 - 3 years Experience in Service excellence and (or) healthcare environment (Required)
CERTIFICATIONS AND LICENSURES
  • Required Certifications and Licensure: Basic Life Support (BLS) must be obtained within 6 months of hire.
GENERAL SKILLS
  • Organizational Skills
  • Communication Skills
  • Interpersonal Skills
  • Customer Relations
  • Analytical
  • Grammar / Spelling
  • Read / Comprehend Written Instructions
  • Follow Verbal Instructions
  • Basic Computer Skills
  • Problem Solving Skills
PHYSICAL REQUIREMENTS
  • Have near normal vision - Clarity of vision (both near and far), ability to distinguish colors
  • Have good - manual dexterity and eye-hand-foot coordination
  • Ability to perform - repetitive tasks/motion
PHYSICAL DEMANDS
  • Standing - Continuously within shift (67-100%)
  • Walking - Continuously within shift (67-100%)
  • Sitting - Frequently within shift (34-66%)
  • Twist at waist - Occasionally within shift (1-33%)
  • Pushing/Pulling - Occasionally within shift (1-33%)
Created: 2024-06-26
Reference: 30158
Country: United States
State: Georgia
City: Albany