Patient Representative-Medical Interpreter

Lincoln Medical and Mental Health Center is one of New York City's premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, and a recognized industry leader in the implementation of state-of-the art medical technology and best practices. Our team of highly trained and caring medical professionals is dedicated to providing the highest quality health care that is safe, compassionate, culturally competent and patient-centered. Comprehensive services are offered in three major primary care areas: Medicine, Pediatrics, and Women's Health in addition to more than eighty (80) specialty services. At Lincoln, the safety and comfort of our patients is our number one priority.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Visit us at www.nyc.gov/html/hhc/lincoln.

Job Description

Purpose of Position:

Under direction, serves as a representative of the healthcare setting administration, providing accurate and complete interpretation of medical and general information between staff, patients and their families. Candidates adhere to the standards of practice and code of ethics of medical Interpreting, ensures optimal utilization of resources and compliance with applicable local, state, and federal rules and regulations.

Responsibilities:

1. Familiarize patients, family members, caregivers and/or visitors with the purpose and policies of the health care setting and the patient representative program.
2. Conduct medical and general interpretations for staff, LEP patients, and their families.
3. Communicate as clearly for both the LEP patient and/or family member and the medical provider.
4. Relay information in an accurate and concise manner and does not omit, change, or add information.
5. Understand a variety of regional accents and linguistic styles for target language.
6. Assess and monitor patients' understanding of information conveyed.
7. Effectively identify cultural differences as potential communication barriers that could interfere with the exchange of information between providers, patients and their families.
8. Record and monitor interpretation activities according to hospital and department standards.
9. Effectively communicate and demonstrate the System's acknowledgement and awareness of diverse health-related needs and concerns to patients, family members, caregivers, staff, and the community.
10. Assure appropriate and timely responsiveness of the health care setting in meeting patient needs.
11. Adjust to changing situations and work assignments.
12. Understand and abide by health center's policies on patient confidentiality, informed consent, non-discrimination and by interpreter's code of ethics and standards of practice.
13. Comply with policies and procedures concerning infection control and safety in order to maintain a safe and comfortable environment for patients, visitors, and staff.
14. Perform other duties as required.

Minimum Qualifications
1. Master's degree from an accredited college or university in Public Health, Public Administration, Hospital Administration, Business Administration or in a health care specialization or related discipline; or
2. Bachelor's degree from an accredited college or university in fields, as described in "1" above or in social sciences; and one (1) year of paid, full-time responsible experience in an administrative,
supervisory or consultative capacity performing functions related to the coordination and delivery of patient care services or similar functions in a hospital or a health care setting; or
3. A satisfactory equivalent of education, training and/or experience.

If you wish to apply for this position, please apply online by clicking the "Apply Now" button or forward your resume, noting the above Job ID #, to:

Lincoln Medical & Mental Health Center
Human Resources Department
234 Eugenio Maria De Hostos Blvd, (East 149th Street),
2nd Floor, Annex
Bronx, NY 10451
Attn: Recruitment Unit

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs