Patient Service Coord III

Perform all duties and responsibilities of a PSC 1 and II.

Coordinates the scheduling of multiple appointments using multiple systems or resources.

Investigates and resolves issues relating to and arising from the referral and/or billing process, which interrupts the delivery of care to a patient or the reimbursement for services rendered. Addresses patient questions, complaints and concerns.

Functions as the unit resource for referral and insurance issues. Remains current on the changing issues impacting the health care insurers. Attends meetings as necessary.

Function as the unit "Super User" for Cadence scheduling system.

Possesses a thorough knowledge of all HMO, managed care, other third party insurers, and available patient financial services/resources.

Identifies and communicates to the Practice's leadership issues of process creating inefficiencies within the operation. Assists in their resolution, working within the unit and with management for the department.

Coordinates the workflow and schedules within the unit to insure an efficient daily operation. Troubleshoots workflow issues, as needed, working with unit management to coordinate staffing and replacement coverage.

Conducts or arranges for unit specific training for new secretarial hires, while coordinating with the practice-training mentor.

Works to insure HIPAA Confidentiality and Privacy Policies is fully implemented.

Assists with special projects as required. Projects may include such topics as obligations to insurers, hospital issues of compliance and/or Operations Improvement Initiatives.

Qualifications

Associate's Degree in Secretarial Science/Business, or a Secretarial Training Certificate Program required

Minimum of 3 years work experience in medical group practice, billing and/or managed care setting required.