Patient Service Coordinator

Overview

Rocky Mountain Cancer Centers, Colorado's largest and most comprehensive provider of cancer care has an exciting opportunity for an experienced Patient Service Coordinator in Lakewood.

Salary Range: $18.29-$24.00

Pay is based on several factors including but not limited to education, work experience, certification, etc. As of the date of this posting, in addition to your salary, RMCC offers the following benefits for this position, subject to eligibility requirements: Health, dental, and vision plans; wellness program; health savings account; flexible spending accounts; 401(k) retirement plan; life insurance, short-term disability insurance; long-term disability insurance, Employee Assistance Program; PTO, holiday pay, tuition reimbursement, and employee paid critical illness and accident insurance

We realize that it sounds cliché but it is true - taking care of cancer patients is a calling. It's much more than a job. Each of us has a unique story that brought us to Rocky Mountain Cancer Centers (RMCC), but those stories usually share common themes of care, compassion, and commitment.

No matter the role each RMCC team member serves in, the goal is the same: to provide the best care possible for each and every one of our patients. Whether we are a nurse holding our patient's hand, or a scheduler on the phone finding an appointment that fits into a patient's schedule, we are deeply connected to our patients and do what we can to help.

Responsibilities

• Schedules all follow-up appointments in the practice management system following the provider order and/or office protocol in a high-volume clinic setting.
• Cancels/reschedules appointments according to patient or physician scheduling changes; notifies appropriate clinic personnel.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
• Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.
• May schedule outpatient appointments/testing and hospital admissions upon request. May obtain necessary authorization and pre-certification as required.
• May communicate to patient about tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed
• Courteously and efficiently answers all incoming calls and connects callers with the correct extension. -Takes and relays messages in an accurate and timely manner. -Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.
• Performs operator functions including triaging calls; connecting and transferring calls;
• Greet patients and visitors into the clinic in a prompt, courteous and professional manner. Obtain all appropriate forms as required.
• Obtain demographic and insurance information. Obtain copy of patient's insurance cards and current driver's license for file. Update demographic and insurance information as needed in the system.
• Collect co-pays, deductible and other out of pocket amounts at time of visit. Issues receipts if necessary.

Qualifications

• At least two years front medical office experience
• Experience working in a practice management system with insurance forms and appointment scheduling preferred
• Excellent communication skills, written and verbal. Must be comfortable communicating with medical professionals as an integral part of the care team
• High level organization, attention to detail and prioritizing required
• Electronic Medical Record and or Practice Software Proficiency required
• Successfully complete required e-learning courses within 90 days of hire
• Adapts to daily work challenges confidently
• Is willing and able to adjust to multiple demands, shifting priorities, demonstrates flexibility
• "Work efficiently to achieve high performance standards"
• Work history reflects quality delivery of service
• High School diploma or equivalent required

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

WORK ENVIRONMENT: The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.

All qualified candidates are required to pass a background check and non-federal drug test (which excludes marijuana) post offer of employment and prior to hire.

We will be accepting applications on an ongoing basis for this position. To apply for this position, start the process by clicking the blue "apply" button.