Overview

Texas Colon & Rectal Specialists is looking for a Patient Service Coordinator to join our team!This position will support the Austin location.

This position will be a level 1or Sr depending on relevant candidate experience.

Texas Colon & Rectal Specialists is a specialty surgical division within Texas Oncology that is committed to providing leading-edge treatments for colon and rectal diseases and disorders. We are one of the largest colorectal care specialist groups in the United States. We are committed to growing our mission to provide our patients with the most advanced, compassionate colorectal healthcare. Being a large group simply means we can offer more convenience to our patients. Texas Colon & Rectal Specialist (TCRS) is here to provide our patients with leading-edge treatment for anal abscesses, fistulas, fissures, colon cancer, hemorrhoids, and ostomy care.

What does the Patient Services Coordinator do? (including but not limited to)

The Patient Service Coordinator professionally greets and welcomes patients and their friends/family. Registers and schedules appointments for patients in an efficient and timely manner. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology's Shared Values.

Responsibilities

The essential duties and responsibilities (including but not limited to)

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival.

• Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt.

• Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.

• Checks patients out after examination. Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.

• Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart.

• Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.

• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient's records.

• Other duties as requested or assigned. May type memos and forms. No more than five high level duties.

Qualifications

The ideal candidate for the Patient Services Coordinator will have the following background and experience:

Level 1

• High school diploma or equivalent required.

• Some receptionist or office experience preferred.

• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.

• Must successfully complete required e-learning courses within 90 days of occupying position.

Level 2 (including Level 1 requirements)

• At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required.

• Knowledge of this practice's personnel, daily routines, and scheduling a plus.

Level Sr (including Level 1 and 2 requirements)

• At least 5 years front medical office receptionist experience with insurance forms and scheduling software required

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Requires vision and hearing corrected to normal ranges. Requires vision and hearing corrected to normal ranges.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work requires frequent interaction with patients and staff.