Patient Service Representative, Overnight

Why UT Southwestern?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. At UT Southwestern, we invest in you with opportunities for career growth and development that align with your future goals and help to provide security for you and your family. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more that are all available on the day you start work. UT Southwestern is honored to be a Veteran Friendly work environment that is home to approximately 800 veterans. We value your integrity, dedication, and the commitment you've made to our country. We're proud to support your next mission. Ranked by Forbes as one of the Top 10 National Employers, we invite you to be a part of the UT Southwestern team where you'll discover teamwork, professionalism, and consistent opportunities for growth. The #1 Best Hospital in DFW | UT Southwestern Medical Center (utswmed.org)

Employee Benefits:

• Free/paid medical insurance for full-time employees

• Contributions to the Teacher Retirement System (TRS)

• Tuition reimbursement programs

• Employee discounts (Hotels, Gym Membership, Cellphone, etc.)

• Onsite childcare facilities

• Attractive paid time off package

• Yearly merit increase based on an employee's fiscal year performance.

To learn more about the Benefits UT Southwestern offers, visit https://www.utsouthwestern.edu/employees/hr-resources/

Experience and Education

High school graduation or GED and six (6) months customer service experience required. Incumbent must obtain CPR certification within 90 days of employment. CPR certification must be current for duration of employment.

Job Duties

1. Provides a welcoming presence at all entrances. Greets patients, their families and guests, in building lobbies or other patient care areas; provides escorts and wheelchair assistance, ensuring patient comfort and safety at all times.
2. Seeks to understand the needs of the internal and external customers; meeting and exceeding those needs. Serves as a liaison between patients, their families, friends and our medical staff. Performs other duties as required to provide fast and friendly genuine hospitality.
3. Responds to patients inquiries for information in person and over the telephone providing information regarding health care services; provides directions to various facilities and services (restrooms, dining, etc.).
4. Keeps current on UT Southwestern Campus information in order to answer phones, respond to requests & providing appropriate information as required. Respectfully interacts with emotionally ill patients and family members.
5. Works with Lead Patient Services Representatives to solve specific problems either on a one to one basis or in groups. Provides assistance to Lead Patient Services Representative to ensure successful business operations.
6. Demonstrates attention to detail, maintains confidentiality, demonstrates accuracy and thoroughness, follows policies and procedures, follows instructions, responds to leadership direction and arrives to work, meetings and appointments on time.
7. Provides assistance with electronic and in person patient check in located at the applicable Guest and Patient Services desks across campus.
8. Communicates changes effectively, prepares and supports those affected by change, monitors transition and evaluates results and applies feedback to improve performance.
9. Listens, apologizes, finds a solution and follows through when resolving guest problems.
10. Gives personal attention, takes personal responsibility and uses teamwork when providing guest services.
11. Duties performed may include one or more of the following core functions: a) Directly interacting with or caring for patients b) Directly interacting with or caring for human subject research participants.
12. Performs other duties as assigned.

This position is security-sensitive and subject to Texas Education Code •51.215, which authorizes UT Southwestern to obtain criminal history record information.

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

Notes
This position is responsible for working the overnight shift at all clinical locations. Patient Service Representatives provide a welcoming presence at all entrances. Greet patients, their families and guests, in building lobbies or other patient care areas; provides escorts and wheelchair assistance, ensuring patient comfort and safety at all times. Patient Service Representatives respond to patients inquiries for information in person and over the telephone providing information regarding health care services; provides way-finding needs to various facilities and services (restrooms, dining, etc.).