Patient Services Coord. III

Once fully trained, the schedule for this position will be 3 days remote, 2 days on site per week.

$750 sign-on bonus for qualified candidates!

Under the general supervision of the Practice Manager, the Patient Service Coordinator III provides support within an Ambulatory Practice setting. Drawing on a broad understanding of Hospital practices and policies and displaying a high degree of initiative, the incumbent will handle a wide range of tasks and responsibilities. Works with all physicians, residents, nurses, NP's and other clinical staff members to ensure a quality-based workflow throughout the department of Radiation Oncology.

• Provides support to multiple physicians in a busy clinic setting
• Performs all check in/check out functions
• Schedules follow up appts and imaging scans on clinic patients
• May be required to get prior-authorization for scan before booking
• Runs daily schedules in Mosaiq
• Arrive and Q patient in Mosaiq for Consults and Follow up appts
• Ensures compliance with Rad Onc wristband policy and patient identification
• Schedules patient transport and pickup for inpatients in Epic using the Patient Transport Tracking module
• Prepare parking vouchers for patients
• Schedules translators for patient appointments
• Answers multiple busy phone lines
• Scans misc documents, including patient consent forms into Epic
• Triage prescription renewals, print LMR medication lists, faxing, scanning of patient material
• Responsible for all FD "inbasket" pool emails through Epic
• Assist with reminder calls
• Assist with managed care authorizations and Epic work queues
• Coordinates the workflow and schedules with the department to insure an efficient daily operation.; including scheduling physician and NP appts, interpreters, chemo disconnects, nutrition appts
• Works to ensure HIPAA Confidentiality and Privacy Policies are fully implemented.
• Assists with special projects as required. Projects may include such topics regarding billing, charge entry, compliance and/or Operations Improvement Initiatives.

Qualifications

Minimum of 2 to 4 years of healthcare experience

Medical terminology desirable

High School diploma or equivalent required

Associate degree or higher preferred

EEO Statement

Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.