Description

Performs a variety of duties to support administration of the assigned department(s).

Reports to: Director - Rehab Services

Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.

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Distributes and explains forms, documents, and educational handouts to patients or family members.

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Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.

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Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.

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Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.

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Maintains current knowledge of all rules and regulations governing third party admissions/registrations and pre-certification requirements

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Maintains an acceptable registration error ratio & collection goal.

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Composes, types, and transcribes correspondence, forms, reports, presentation materials and other written communications.

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Receives, screens, and routes visitors and telephone calls. Responds to, escalates, and follows up on inquiries and problems as appropriate.

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Schedules/coordinates meetings, conferences, special events, appointments and travel arrangements.

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Maintains assigned calendar(s).

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Maintains files and office equipment.

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Orders and stocks supplies.

Qualifications

Minimum Education

High school diploma or equivalent - Required

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Required Skills

Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

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Minimum Work Experience

One year hospital or physician office experience with emphasis on medical insurance and collections/accounts receivable - Required.

Experience in Outpatient setting - Preferred

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