Patient Services Representative - CCP Express Care West Mifflin
West Mifflin, Pennsylvania
Are you passionate about helping kids be their best selves?
Join our team of Life Changers!
UPMC Children's Community Pediatrics is hiring a Regular Part-Time Patient Services Representative to support the office in West Mifflin.
Evening and weekend availability required to support the hours of operation
Clinic Hours: 5p-9p mon-fri 12a-8p sat, 10a-6p sun
Prior pediatric office experience strongly preferred.
Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!
Purpose:
A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.
Responsibilities:
Qualifications:
UPMC is an Equal Opportunity Employer/Disability/Veteran
Join our team of Life Changers!
UPMC Children's Community Pediatrics is hiring a Regular Part-Time Patient Services Representative to support the office in West Mifflin.
Evening and weekend availability required to support the hours of operation
Clinic Hours: 5p-9p mon-fri 12a-8p sat, 10a-6p sun
Prior pediatric office experience strongly preferred.
Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!
Purpose:
A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.
Responsibilities:
- Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
- Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
- Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
- Schedule or connect patient to resources to schedule for ancillary services at checkout
- Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
- Assist patients in education of financial responsibility and connect them to advocacy resources as needed
- Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
- Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
- Promote MyUPMC patient portal and assist patients in registration when applicable
- Collect copayments and any other applicable patient payments at the point of service
- Provide a warm greeting for all patients
- Register patients in Biometrics (fingerprint recognition) program and explain benefits
- Confirm and/or update patient registration information at checkout
- Appropriately distribute / triage phone calls to other areas and / or clinical providers
- Schedule follow-up appointments within the practice at checkout
Qualifications:
- Completion of high school graduate or equivalent is required.
- Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.
- Two years of experience in a medical / billing / fiscal or customer service function is preferred.
- Knowledge of medical terminology is preferred.
- Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances: - Act 31 Child Abuse Reporting with renewal
- Act 33 with renewal
- Act 34 with renewal
- Act 73 FBI Clearance with renewal
UPMC is an Equal Opportunity Employer/Disability/Veteran
Created: 2024-05-31
Reference: 6139570870
Country: United States
State: Pennsylvania
City: West Mifflin
About UPMC Senior Communities
Founded in: 1893
Number of Employees: 110000
Website: https://www.upmc.com/
Career site: https://careers.upmc.com/
Similar jobs:
-
Emergency Department Patient Services Representative
UPMC Senior Communities in Erie, Pennsylvania -
Patient Services Representative- Fern Hill Physical Therapy
Pennsylvania Medicine in West Chester, Pennsylvania -
Patient Services Representative - CCP Bass Wolfson Association Cranberry
UPMC Senior Communities in Pittsburgh, Pennsylvania -
Patient Services Representative - Gyncological Oncology
UPMC Senior Communities in Pittsburgh, Pennsylvania -
Patient Services Representative (Passavant McCandless)
UPMC Senior Communities in Pittsburgh, Pennsylvania -
Patient Services Representative
UPMC Senior Communities in Pittsburgh, Pennsylvania -
Emergency Department Patient Services Representative
UPMC Senior Communities in Coudersport, Pennsylvania -
Patient Services Representative- Orthopaedic Spine Associates
UPMC Senior Communities in Pittsburgh, Pennsylvania -
PATIENT SERVICES REPRESENTATIVE - (Temple Physicians, Inc. - 40 hours days)
Temple University in Philadelphia, Pennsylvania -
Patient Services Representative- Part-Time, Central PA
UPMC Senior Communities in Camp Hill, Pennsylvania -
Patient Services Representative
UPMC Senior Communities in Bridgeville, Pennsylvania -
Emergency Department Patient Services Representative
UPMC Senior Communities in New Castle, Pennsylvania -
BLANK AST 2 (Client Services Representative)
UC Davis Health in Davis, Pennsylvania -
Member Services Representative
Crunch Fitness in Pleasant Hills, Pennsylvania -
Patient Services Representative - Flex Full Time
UPMC Senior Communities in Pittsburgh, Pennsylvania -
Patient Services Representative - Gynecological Oncology
UPMC Senior Communities in Pittsburgh, Pennsylvania -
Member Services Representative
Crunch Fitness in Pittsburgh, Pennsylvania -
Senior Representative Patient Accounts - Treasury Services
Penn State Health Milton S. Hershey Medical Center in Hershey, Pennsylvania -
Patient Services Representative- Wilmington
RemX in Wayne, Pennsylvania -
Patient Services Representative/ Medical Receptionist
RemX in Wayne, Pennsylvania