Patient Services Representative - CCP Mon Valley
Monongahela, Pennsylvania
Are you passionate about helping kids be their best selves?
Join our team of Life Changers!
UPMC Children's Community Pediatrics is hiring a Full-Time Patient Services Representative to support the office in Mon Valley.
Weekend availability required to support the hours of operation
Prior pediatric office experience strongly preferred.
Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!
Purpose:
A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.
Responsibilities:
Qualifications:
UPMC is an Equal Opportunity Employer/Disability/Veteran
Join our team of Life Changers!
UPMC Children's Community Pediatrics is hiring a Full-Time Patient Services Representative to support the office in Mon Valley.
Weekend availability required to support the hours of operation
Prior pediatric office experience strongly preferred.
Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!
Purpose:
A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.
Responsibilities:
- Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
- Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
- Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
- Schedule or connect patient to resources to schedule for ancillary services at checkout
- Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
- Assist patients in education of financial responsibility and connect them to advocacy resources as needed
- Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
- Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
- Promote MyUPMC patient portal and assist patients in registration when applicable
- Collect copayments and any other applicable patient payments at the point of service
- Provide a warm greeting for all patients
- Register patients in Biometrics (fingerprint recognition) program and explain benefits
- Confirm and/or update patient registration information at checkout
- Appropriately distribute / triage phone calls to other areas and / or clinical providers
- Schedule follow-up appointments within the practice at checkout
Qualifications:
- Completion of high school graduate or equivalent is required.
- Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.
- Two years of experience in a medical / billing / fiscal or customer service function is preferred.
- Knowledge of medical terminology is preferred.
- Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances: - Act 31 Child Abuse Reporting with renewal
- Act 33 with renewal
- Act 34 with renewal
- Act 73 FBI Clearance with renewal
UPMC is an Equal Opportunity Employer/Disability/Veteran
Created: 2024-09-24
Reference: 6377958128
Country: United States
State: Pennsylvania
City: Monongahela
About UPMC Senior Communities
Founded in: 1893
Number of Employees: 110000
Website: https://www.upmc.com/
Career site: https://careers.upmc.com/
Similar jobs:
-
Patient Services Representative
UPMC Senior Communities in Butler, Pennsylvania -
Client Services Representative - Fulfillment & Close
Raymond James Financial Incorporated in Pittsburgh, Pennsylvania -
Patient Services Representative, Casual (Allison Park Float)
UPMC Senior Communities in Allison Park, Pennsylvania -
Emergency Department Patient Services Representative
UPMC Senior Communities in Williamsport, Pennsylvania -
Patient Services Representative
UPMC Senior Communities in Butler, Pennsylvania -
PATIENT SERVICES REPRESENTATIVE FT; 40hrs/wk) - Temple Physicians Inc @ Yardley
Temple University in Philadelphia, Pennsylvania -
Patient Services Representative- Hermitage
UPMC Senior Communities in Hermitage, Pennsylvania -
Patient Services Representative - CCP Monroeville
UPMC Senior Communities in Monroeville, Pennsylvania -
Patient Services Representative
UPMC Senior Communities in Sewickley, Pennsylvania -
Patient Services Representative, Full Time (Castle Shannon)
UPMC Senior Communities in Pittsburgh, Pennsylvania -
Patient Services Representative- Per Diem Physical Therapy Outpatient Locations
Pennsylvania Medicine in West Chester, Pennsylvania -
Emergency Department Patient Services Representative
UPMC Senior Communities in Pittsburgh, Pennsylvania -
Patient Services Representative (South Float)
UPMC Senior Communities in Mckeesport, Pennsylvania -
Senior Representative Patient Accounts - Patient Financial Services Professional
Penn State Health Milton S. Hershey Medical Center in Hershey, Pennsylvania -
Emergency Department Patient Services Representative
UPMC Senior Communities in Williamsport, Pennsylvania -
Patient Services Representative
UPMC Senior Communities in Erie, Pennsylvania -
Patient Services Representative, Full Time (Erie Nagle Road)
UPMC Senior Communities in Erie, Pennsylvania -
Emergency Department Patient Services Representative
UPMC Senior Communities in Farrell, Pennsylvania -
Patient Services Representative - CCP Express Care Washington
UPMC Senior Communities in Washington, Pennsylvania -
Patient Services Representative - CCP Neshannock
UPMC Senior Communities in New Castle, Pennsylvania