Patient Services Representative

Overview

Hello humankindness

Dignity Health Medical Group is the employed physician group of Dignity Health Arizona. Dignity Health Medical Group (DHMG) employs approximately 200 providers and 500 support staff that cover a wide variety of specialties. The medical group has had tremendous success over the past few years and now provides more than 73 sub-specialty services. The physicians provide clinical services in their areas of specialty and many serve in pivotal academic research and leadership roles.DHMG is also heavily involved in preparing tomorrow's healthcare providers. Clinical services are complemented with translational and bench research to augment medical education for residents and students.

If you are committed to social justice, health equity, and prepared to deliver care in new, innovative ways, you belong with us.

For the health of our community. We are proud to announce that we are a tobacco-free campus.

Responsibilities

The Patient Services Representative (Remote) position with Dignity Health Medical Group offers an exciting opportunity to provide exceptional support to patients from the comfort of your home. As the primary point of contact for our patients, you will handle scheduling appointments, answering inquiries, and addressing concerns with professionalism and compassion. Your role will involve coordinating with healthcare providers to ensure seamless communication and accurate patient records. This position requires strong organizational skills, attention to detail, and a commitment to delivering high-quality patient care. Ideal candidates will be adept at multitasking, possess excellent communication skills, and be dedicated to enhancing the overall patient experience. Join our team and contribute to our mission of providing outstanding healthcare services remotely.

• Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions, phone numbers, hours of operations, other departments, such as billing, etc.). Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy.
• As appropriate, assist new members with introduction to and explanation of available services, processes and availability of providers.
• Update patients of the status of their referral or authorizations.
• Answers, screens, and processes a high volume of incoming calls in a professional manner.
• Directs patient access to the practice by scheduling and canceling patient appointments for a multiple providers.
• Utilizes and adheres to a phone script, clinical decision trees and scheduling criteria following department guidelines.
• Uses independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or route the call to the appropriate resource.
• Communicates, to patients and internal and external ordering physicians' offices, complex exam preparations instructions including, but not limited to, pre-procedure laboratory test requirements and other necessary preparations instructions.
• Sends out accurate and complete communication to physicians or other healthcare providers.

*MUST RESIDE IN ARIZONA, NEVADA OR TEXAS

Dignity Health now offers an Education Benefit program for benefit-eligible employees. This program provides debt relief and student loan assistance to help you achieve your goals. Full-time employees can receive up to $18,000 over five years, while part-time employees can receive up to $9,000.

Qualifications

Minimum:

• Must live in Arizona, Nevada, or Texas ONLY
• High School Diploma/GED or Official Transcripts
• Basic Computer skills with Microsoft Office, Google applications, and Web based software
• Phone etiquite and Customer Service experience
• Must be able to pass Contact Center Final Exam after completing the Contact Center training course.

Preferred:

• (1) year of College courses
• Experience in a patient-focused healthcare environment
• (1) year experience in high volume multichannel contact center.