Patient Services Representative
Mechanicsburg, Pennsylvania
Employer: UPMC Senior Communities
Industry: Physician Services
Salary: Competitive
Job type: Full-Time
Are you someone who is passionate about serving and building relationships with patients?
UPMC's Vascular Surgery practice is adding a Patient Services Representative to their team. It's the perfect opportunity to support consistent patients who are preparing for or recovering after a vascular surgery.
The hours for this role are Monday-Friday, ranging from 7:30 AM to 5:00 PM. No weekends or holidays required!
Purpose:
The Patient Services Representative welcomes patients, educates them on financial matters, schedules appointments, and ensures excellent service at UPMC facilities.
Responsibilities:
Patient Assistance:
Check-In and Scheduling:
Administrative Tasks:
Qualifications:
UPMC is an Equal Opportunity Employer/Disability/Veteran
UPMC's Vascular Surgery practice is adding a Patient Services Representative to their team. It's the perfect opportunity to support consistent patients who are preparing for or recovering after a vascular surgery.
The hours for this role are Monday-Friday, ranging from 7:30 AM to 5:00 PM. No weekends or holidays required!
Purpose:
The Patient Services Representative welcomes patients, educates them on financial matters, schedules appointments, and ensures excellent service at UPMC facilities.
Responsibilities:
Patient Assistance:
- Provide clear instructions to help patients navigate the healthcare system.
- Follow up on unresolved patient questions or needs for continuity of care.
Check-In and Scheduling:
- Guide patients through self-arrival technology or check them in at the front desk.
- Schedule or connect patients to resources for ancillary services during checkout.
- Educate patients on financial responsibility and connect them to advocacy resources.
Administrative Tasks:
- Obtain patient consent following HIPAA rules.
- Verify insurance benefits via online systems or phone inquiries.
- Promote the MyUPMC patient portal and assist with registration.
- Collect copayments and other applicable payments at the point of service.
- Register patients in the Biometrics program and update their information at checkout.
Qualifications:
- Completion of high school graduate or equivalent required.
- Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
- Two years of experience in a medical / billing / fiscal or customer service function preferred.
- Knowledge of medical terminology preferred.
- Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances: - Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
Created: 2024-06-22
Reference: 6169750956
Country: United States
State: Pennsylvania
City: Mechanicsburg
About UPMC Senior Communities
Founded in: 1893
Number of Employees: 110000
Website: https://www.upmc.com/
Career site: https://careers.upmc.com/
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