Patient Services Representative (UPMC Cosmetic Surgery and Skin Health Center)
Sewickley, Pennsylvania
Employer: UPMC Senior Communities
Industry: Physician Services
Salary: Competitive
Job type: Full-Time
UPMC Cosmetic Surgery & Skin Health Center is hiring a full-time Patient Services Representative to join their team in Sewickley, right off the Wexford exit from 79. In this role you will support the front office by checking patients in and out along with other duties. This position will work Monday-Friday daylight hours. Free parking is available.
Purpose:
A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.
Responsibilities:
Qualifications:
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran
UPMC has a Center for Engagement and Inclusions that is charged with executing leading-edge and next- generation diversity strategies to advance the organization's diversity management capability and its national presence as a diversity leader. This includes having Employee Resources Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Difference) Network, that support the implementation of our diversity strategy.
Purpose:
A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.
Responsibilities:
- Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
- Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
- Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
- Schedule or connect patient to resources to schedule for ancillary services at checkout
- Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
- Assist patients in education of financial responsibility and connect them to advocacy resources as needed
- Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
- Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
- Promote MyUPMC patient portal and assist patients in registration when applicable
- Collect copayments and any other applicable patient payments at the point of service
- Provide a warm greeting for all patients
- Register patients in Biometrics (fingerprint recognition) program and explain benefits
- Confirm and/or update patient registration information at checkout
- Appropriately distribute / triage phone calls to other areas and / or clinical providers
- Schedule follow-up appointments within the practice at checkout
Qualifications:
- Completion of high school graduate or equivalent is required.
- Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.
- Two years of experience in a medical / billing / fiscal or customer service function is preferred.
- Knowledge of medical terminology is preferred.
- Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances:
- Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
UPMC has a Center for Engagement and Inclusions that is charged with executing leading-edge and next- generation diversity strategies to advance the organization's diversity management capability and its national presence as a diversity leader. This includes having Employee Resources Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Difference) Network, that support the implementation of our diversity strategy.
Created: 2024-04-27
Reference: 6073038227
Country: United States
State: Pennsylvania
City: Sewickley
About UPMC Senior Communities
Founded in: 1893
Number of Employees: 110000
Website: https://www.upmc.com/
Career site: https://careers.upmc.com/
Similar jobs:
-
Patient Services Representative - CCP Wexford
UPMC Senior Communities in Wexford, Pennsylvania -
Patient Services Representative
UPMC Senior Communities in Butler, Pennsylvania -
Patient Services Representative - Casual
UPMC Senior Communities in Pittsburgh, Pennsylvania -
Patient Services Representative (Neurosurgery) Mercy
UPMC Senior Communities in Pittsburgh, Pennsylvania -
Emergency Department Patient Services Representative
UPMC Senior Communities in Coudersport, Pennsylvania -
PATIENT SERVICES REPRESENTATIVE - (Temple Physicians, Inc. - 40 hours days)
Temple University in Philadelphia, Pennsylvania -
Patient Services Representative- Part-Time, Central PA
UPMC Senior Communities in Camp Hill, Pennsylvania -
Patient Services Representative - University OB/GYN - Magee Women's Hospital
UPMC Senior Communities in Pittsburgh, Pennsylvania -
Patient Services Representative - OB/GYN (Erie, PA)
UPMC Senior Communities in Erie, Pennsylvania -
Emergency Department Patient Services Representative (Pasavant McCandless)
UPMC Senior Communities in Pittsburgh, Pennsylvania -
Patient Services Representative - Flex Full Time
UPMC Senior Communities in Pittsburgh, Pennsylvania -
Patient Services Representative - CCP Express Care South Fayette
UPMC Senior Communities in Bridgeville, Pennsylvania -
Patient Services Representative, Full Time (Ebensburg)
UPMC Senior Communities in Ebensburg, Pennsylvania -
Patient Services Representative (UPMC Optical Shop- Oakland)
UPMC Senior Communities in Pittsburgh, Pennsylvania -
Patient Services Representative - Passavant
UPMC Senior Communities in Pittsburgh, Pennsylvania -
Patient Services Representative/ Medical Receptionist
RemX in Wayne, Pennsylvania -
Patient Services Representative
RemX in Wayne, Pennsylvania -
Patient Services Representative II - Mechanicsburg Heart & Vascular Institute
UPMC Senior Communities in Mechanicsburg, Pennsylvania -
Patient Services Representative
RemX in Wayne, Pennsylvania -
Patient Services Representative, Tri Rivers Musculoskeletal Centers
UPMC Senior Communities in Pittsburgh, Pennsylvania