Patient Services Representative, OBGYN and Midwifery - Northampton

About Us

With energy and purpose, Cooley Dickinson Health Care, an affiliate of Mass General Brigham, is advancing health care in western Massachusetts. With a broad network of providers and facilities serving the Pioneer Valley, our services span a spectrum of medical and surgical needs, diagnostic care, rehabilitation, social work, behavioral health, and other critical needs of the community.

The Cooley Dickinson culture is built on living the values of our organization. Every employee is valued, no matter what professional function. Come work where you can make a difference every day, with opportunities for growth and development, in a great place to call home!

Our Team

Comprehensive and sensitive health care as unique as you: That's what you'll find at Cooley Dickinson Medical Group ObGyn & Midwifery, no matter your stage of life or state of health. We're dedicated to moving health care forward in the Pioneer Valley with a full range of services, including pregnancy, childbirth and midwifery services as well as comprehensive gynecology care and breast health services.

Our programs and services include:

• Adolescent GYN Health/First GYN exam
• Childbirth Center
• Care for trans men, genderqueer and gender-nonconforming individuals
• Contraceptive Management (birth control)
• Fertility counseling and treatment, intrauterine insemination, reproductive health
• Gynecology
• Mammography
• Menopause Care
• Midwifery Services
• Minimally Invasive Surgery
• Obstetrics (pregnancy care)
• Osteoporosis Care (bone health)
• Pelvic Floor disorders
• Reproductive Endocrinology
• STI/sexually transmitted infections
• Urinary Incontinence (loss of bladder control)
• Vaginal/Vulvar diseases and disorders

Role Overview

We are seeking a full-time, 40-hour Patient Services Representative (PSR) to support the practice onsite. The schedule consists of 4,10-hour days (Monday through Friday) from 7:30am to 6:00pm. The PSR serves as the face of our medical group and plays a key role in managing the patient experience on the reception/administrative support side. This role is primarily focused on answering phones with a mix of administration support as well!

We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting!

Location

This specialty has offices in 3 locations:

• 22 Atwood Drive, Northampton
• 10 Denniston Place, Northampton
• 170 University Drive, Amherst

This role will predominantly be based out of the 22 Atwood Drive office. However, employees must be able and willing to commute to our other locations for training/precepting purposes and during times of fluctuating staffing shortages (for cross-coverage purposes).

Qualifications

Qualifications

Whether you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Patient Services Representative role is the opportunity for you. When hiring, we look for candidates who not only possess relevant skills, but also positive attitudes and genuine passion for the work.

• High school diploma or equivalent required
• Familiarity with insurance payers preferred
• Minimum of six (6) months reception or customer service experience required, preferably in a health care setting
• Demonstrated knowledge of medical terminology preferred

EEO Statement

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.