Patient Services Representative- (Casual), Toronto, OH

Pittsburgh, Pennsylvania

Employer: UPMC Senior Communities
Industry: Physician Services
Salary: Competitive
Job type: Full-Time
UPMC is hiring a Patient Services Representative for their office in Toronto, Ohio. This is a causal, daylight position. No evenings, weekends, or holidays!

Responsibilities:
  • Help patients navigate the healthcare system by providing clear and understandable instructions.
  • Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
  • Assist with administrative duties in the office including but not limited to scanning medical records and faxing
  • Guide patient through the use of self-arrival technology or check-in patient at desk depending on patient preference
  • Schedule or connect the patient to resources to schedule ancillary services at checkout
  • Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
  • Assist patients in education of financial responsibility and connect them to advocacy resources as needed
  • Obtain the signature of the patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
  • Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
  • Promote MyUPMC patient portal and assist patients in registration when applicable
  • Collect copayments and any other applicable patient payments at the point of service
  • Provide a warm greeting for all patients
  • Register patients in the Biometrics (fingerprint recognition) program and explain the benefits
  • Confirm and/or update patient registration information at checkout
  • Appropriately distribute / triage phone calls to other areas and/or clinical providers
  • Schedule follow-up appointments within the practice at checkout


Qualifications:

  • Completion of high school graduate or equivalent is required.
  • Experience with personal computer-based applications, other various office equipment, and proficient typing skills are preferred.
  • Two years of experience in a medical / billing / fiscal or customer service function is preferred.
  • Knowledge of medical terminology is preferred.
  • Prior experience with Medipac, Epic, or other health records systems is preferred.
    Licensure, Certifications, and Clearances:
  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization's diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy.
Created: 2024-05-04
Reference: 6093194972
Country: United States
State: Pennsylvania
City: Pittsburgh
ZIP: 15216

About UPMC Senior Communities

Founded in: 1893
Number of Employees: 110000