Patient Services Representative- Vision Institute, Mercy Pavilion
Pittsburgh, Pennsylvania
Employer: UPMC Senior Communities
Industry: Physician Services
Salary: Competitive
Job type: Full-Time
The UPMC Vision Institute is looking for a full-time Patient Services Representative. No weekends or holidays. If you are looking for an exciting new opportunity for growth, this is the position for you!
Responsibilities:
Qualifications:
UPMC is an Equal Opportunity Employer/Disability/Veteran
UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization's diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy.
Responsibilities:
- Help patients navigate the healthcare system by providing clear and understandable instructions.
- Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
- Assist with administrative duties in the office.
- Guide patients through the use of self-arrival technology or check-in patients at the desk depending on patient preference.
- Schedule or connect the patient to resources to schedule ancillary services at checkout.
- Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
- Assist patients in education of financial responsibility and connect them to advocacy resources as needed.
- Obtain the signature of the patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
- Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
- Promote MyUPMC patient portal and assist patients in registration when applicable.
- Collect copayments and any other applicable patient payments.
- Register patients in the Biometrics (fingerprint recognition) program.
- Confirm and/or update patient registration information at checkout
- Appropriately distribute / triage phone calls to other areas and/or clinical providers
- Schedule follow-up appointments within the practice at checkout
Qualifications:
- Completion of high school graduation or equivalent is required.
- Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
- Two years of experience in a medical / billing / fiscal or customer service function is preferred.
- Knowledge of medical terminology is preferred.
- Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances: - Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization's diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy.
Created: 2024-06-13
Reference: 6005829085
Country: United States
State: Pennsylvania
City: Pittsburgh
ZIP: 15216
About UPMC Senior Communities
Founded in: 1893
Number of Employees: 110000
Website: https://www.upmc.com/
Career site: https://careers.upmc.com/
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